Pyramid has stopped

Patti21 · July 2021

Hi @teresawallace44 , thanks for your reply. As requested by by you, I'm re-posting 'why I am getting a 'Pyramid Saga has stopped' all day yesterday, can you please find out what's happened? Thanks.

teresawallace44 · July 2021

Hi @Patti21

I’m going to tag Pyramid players so they can answer to see if there is more then just you.

Is there anyone else’s game stopped? Please let us know one way or the other. Then I can let the studio know and see if I can get some answers. 👍

Thank you. 💕

Teresa 🦋🌺🦋

Bookster · July 2021

I just checked my Pyramid game and at first I couldn't click on the start button to open the game or my profile button either but I swiped out of the game and went back in immediately and it works fine for me.

_Elsa_ · July 2021

I haven’t played the game in ages but I was just able to open it.

rajdeeptb · July 2021

https://community.king.com/en/pyramid-solitaire-saga/discussion/344014/pyramid-has-stopped

Hi dear

Sorry but it's not happening in my game.

Please mention your device

Can you please Clean Cache Files Of your Device And Download Again The Game from Official Stores.

DieOmimi · July 2021

Hi @Patti21 @teresawallace44 @Elsa @rajdeeptb I guess you're playing on Win10 or a device that Win10 has. I probably have the same problem on Win 10. I had only played Pyramid there at first and at some point it didn't go any further. I assumed that at some point an update would be made. Unfortunately, no indication.

Before the game got stuck at level 2825, I had even bought boosters (not with real money, only with won gold bars). All this is now useless.

I then downloaded the game to my mobile device. There I have new episodes and am on episode 214, level 3263. I had to play there without a booster because the boosters are not transmitted. Because I love this game, I played without a booster and progressed very slowly.

Can you confirm that you are playing on a device running Windows? Then we can narrow down the cause and maybe Teresa can find out something about it. It would help me too.

Origins7_Dale · July 2021

Hi @teresawallace44 @Lola_Pop @Patti21 @Bookster @Elsa @rajdeeptb @DieOmimi thx for tag,

Haven't been playing it much, but when I do, keep having to resign into *Facebook, to send *Free Lives.

I am on:

Pyramid Solitaire Saga *Level 1709 / Episode 111
v1.107.0.0 Modified 11/30/2020
Win 10 Pro PC Desktop App / Signed Into Facebook!

Mentioned to @teresawallace44 some time ago, the *Pyramid Solitaire Saga site here, or stores, should list *Update Info on *Devices, since they are few & rare, along with hard to find online, for the *Devices.

No way to know, if you are *Current or not? So a *Wifi / PC List would be helpful!

Trust this helps.

Cyas Origins7 Dale, 😀

7/12/2021

teresawallace44 · July 2021

Thanks everyone for your input on this situation.

@Origins7_Dale I will send that on to the CM to see if they can come up with a list. Thank you. 💕

@Elsa thanks for making it easier to understand. I’ll pass this thread on to the CMs/studio.

Keep the responses coming. 🤗

Teresa 🦋🌺🦋

Nikolaos_Prodromidis · July 2021

Hi Teresa! I can play! 🙂

My device is a Samsung Galaxy!

Patti21 · July 2021

@DieOmimi Hi there, I'm playing on my Nexus Tablet (have been for a long time) My tablet is up to date and I definitely have enough space to run it. So maybe we can get an explanation from CS as to why is suddenly stopped?

DieOmimi · July 2021

Hi @Patti21, @teresawallace44 wrote above that she will ask for a list of which devices are still supported with which version. I only have the problem on Win10. On my Android (manufacturer Huawei) everything is fine and I get new levels regularly.

Pyramid has stopped

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