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After loading pyramid freezes

Davina_Adamson
Davina_Adamson Posts: 2 Newbie

Pyramid loads and game appears but when I start to play it throws me out of app. Please help.

Best Answer

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi Davina!

    I suggest you start by checking for updates to the game on iTunes.

    If the problem is still there then you should consider a re-install of the game:

    1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

    2) Un-install the app

    3) Reboot your phone or tablet

    4) Now it's time to download the app and install it again. Find the app on iTunes and click on 'install'

    5) After the game has been installed you should now be able to start it normally.

    6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

    Cheers 

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi Davina!

    I suggest you start by checking for updates to the game on iTunes.

    If the problem is still there then you should consider a re-install of the game:

    1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

    2) Un-install the app

    3) Reboot your phone or tablet

    4) Now it's time to download the app and install it again. Find the app on iTunes and click on 'install'

    5) After the game has been installed you should now be able to start it normally.

    6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

    Cheers 

  • Davina_Adamson
    Davina_Adamson Posts: 2 Newbie

    Hi your latest update fixed this problem.

    Thabk you for all your help.

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