Why did I lose all my boosters?

Vicky7554 · July 17

DieOmimi · July 17

Hi @Vicky7554 warm welcome to our community at Pyramid Solitaire Saga. 🃏

I'm sorry that you lost all your boosters. What exactly happened?

DieOmimi · July 17

Hi @Vicky7554 warm welcome to our community at Pyramid Solitaire Saga. 🃏

I'm sorry that you lost all your boosters. What exactly happened?

Vicky7554 · July 17

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3118200#Comment_3118200

I really don’t know. I clicked on the next level (8572) and it shut down. When I started it back up, all my boosters were gone.

DieOmimi · July 18

Hi @Vicky7554 do you remember how many boosters you had of each variety? The same thing happened to me. I don't know if it was also at level 8572, I think it was 8984 when I was about to play a bonus round.

When I was almost through the level, my game crashed and I couldn't open it again. When I got back into the game, all my boosters were set to zero.
How was it for you? When you opened or played the game?
I know from experience that Pyramid Solitaire Saga is very sensitive if you don't have enough storage space on your device. You need at least 2 GB of free space. I checked myself and had 5 GB of free space. How much do you have?

Vicky7554 · July 18

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3118389#Comment_3118389

I had about 45 of the first one, and about 50 of the other two. I have plenty of space. I was really bummed when I lost it.

Vicky7554 · July 18

If I don’t get it back, I will probably be done with this game.

DieOmimi · July 18

Hi @Vicky7554 Unfortunately, I can't restore your boosters to you. But I can talk to our dedicated community manager to see if she can help you. For this I need your Player ID.

How can I find my player ID?

Please click on the green font to see how to find your Player ID and please post it in the next comment box.

Vicky7554 · July 18

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3118677#Comment_3118677

11590339517

DieOmimi · July 19

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3118416#Comment_3118416

Do you think you have 45 jokers and 50 scepters of power each and extra moves?

Our Community Manager would like to help, but isn't sure what kind of booster you mean.

Vicky7554 · July 20

45 that remove all blockers, 50 that let you see the next card in the deck, and 50 let you start the level with the cards face up. I’m not certain about the numbers, but I think it’s fairly close. Thank you for your help.

Vicky7554 · July 20

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3119455#Comment_3119455

I think I’m doing this all wrong, so bear with me. 45 remove all blockers, 50 see the next card in the deck, and 50 start the level with the cards face up. I’m not certain about the numbers, but I think it’s fairly close. Thank you for your help.

Why did I lose all my boosters?

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