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🚫 Unable to send or receive lives ♥ empty inbox

tmays09
tmays09 Posts: 2

Level 1
edited December 9 in Support

For About a month now I have not been able to send or receive lives. And previously before that it would randomly work. I’ve tried logging out of my profile which is connected through apple and then connecting through Facebook and then back in through apple. Can someone please help with this issue? I have an IPhone

Best Answer

  • CaramelKat
    CaramelKat Posts: 4,265

    Game Expert
    Answer ✓

    Hi there! The Studio is aware of an issue where the inbox remains empty when trying to send and receive lives while connected to the game with a Facebook account. Thank you for your patience while they continue investigating this issue. ☺️

Answers

  • tmays09
    tmays09 Posts: 2

    Level 1
    248EB4E8-8A46-4BA2-8BCE-A7AC0892F5E3.jpeg
    DAA2E342-E14B-4164-89AA-C673177624FB.jpeg

    This is what appears

  • Freddy_
    Freddy_ Posts: 68,477

    @tmays09 Hi and welcome,

    Check your device and game are up to date and log out and clear the cache from your app store,restart your device and log back in and see if this resolves your issue

    Also check your facebook settings

    https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

    Thank you

  • teresawallace44
    teresawallace44 Posts: 4,436

    Hi @tmays09

    Welcome to the wonderful King community. 🤗

    You need to be logged into Facebook or through King account through your game. 👍

    Please make sure you have one or the other account in order to send or receive lives. 👍

    You can also explore the rest of the King community starting with the link in my signature below. 🤗

    Thanks @Freddy_ 💕

    Teresa 🦋🌺🦋

  • Pendragon1
    Pendragon1 Posts: 25

    Level 3

    I have tried everything to send and receive lives to no avail. What am I doing wrong 😕

  • Mongenary
    Mongenary Posts: 1

    Level 1
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1718917#Comment_1718917

    Anche a me

  • kelz2224
    kelz2224 Posts: 3

    Level 1
    edited December 1

    I am still unable to send or receive lives and there wasnt a problem before, I was always able to send and receive lives until now. I am on level 814. I always made sure to give my fellow players lives at every opportunity I could, and appreciated it when they returned the favor. Its frustrating not to be able to now. It makes the game slower and less fun.

  • dezada
    dezada Posts: 4

    Level 1

    totally been resolved?

  • CaramelKat
    CaramelKat Posts: 4,265

    Game Expert
    Answer ✓

    Hi there! The Studio is aware of an issue where the inbox remains empty when trying to send and receive lives while connected to the game with a Facebook account. Thank you for your patience while they continue investigating this issue. ☺️

  • kelz2224
    kelz2224 Posts: 3

    Level 1

    I am still unable to send or receive lives, what's taking so long to fix this issue?

  • kelz2224
    kelz2224 Posts: 3

    Level 1

    I still cant send or receive lives in Pyramid Solitaire Saga!! What is taking so long to fix this problem?

Hey! Would you like to give us your opinion?

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