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want to pick up the gold bars, but I can't connect to the internet
I'm saying there's no Google in the Android device, the manufacturer removed it from the factory due to sanctions
Hey there @alecsandr25121993 . I hope you're doing well.
Thanks for clarifying! In that case, ignore the Google steps, and in the connection steps follow these only:
Now, this next step is really important: I need you to log out from your app store account. This is usually done accessing your Account menu in the store app.
That will not delete your account, it will only erase it from your device which you can then easily re-add later from this screen.
After you do that, would you be so kind as to:
I hope this helps this time. Thanks in advance and have a great day!
Huawei device doesn't have Google, the manufacturer removed it due to sanctions
The Huawei device has Google removed from the factory
I have an Android device, but I don't have a Google account on my Huawei device. I managed to retrieve the gold слитки once, but when I tried to retrieve them again, I couldn't. The internet was turned on, but I still couldn't retrieve them. I tried clearing the cache and restarting the device, but it didn't work.
Hey there @alecsandr25121993 . Thanks for sending the screenshots showing the error message.
I can see from your account you're using an Android device. Please try the steps below to try and fix the connection error message you're receiving:
Close all apps and restart your device:
If possible, log out from your account in the game.
Now, this next step is really important: I need you to log out from your Google Account:
This should work, but if the issue remains, please let me know. Thanks in advance and have a great day!
Vot
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Hey there! Hope you're doing well.
I'm sorry to hear you can't connect in order to redeem your Gold Bars. Could you please explain if this is related to the rewards of a specific event?
Is there an error message on-screen? In addition to that, which device/platform are you using to play? If possible, share a screenshot of the issue.
Thanks in advance and have a great day!
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my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
