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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
I was having the issue of not being able to connect to the internet on my iPhone 7. I followed the steps to delete and reinstall the game. When I signed back in under my own account and again under Facebook, I had lost 65 levels. I had completed the most recent stage, 136, and was waiting for the new stage on Thursday. I have been moved all the way back to stage 132, level 2025. Can anyone help me with that please? I really do not want to replay all of those levels. Thank you.
Hi Lola_Pop
Not solved at all. Still exactly the same problem. Royal Path was not on for me when it started going wrong. It has been like this for weeks now.
(Edit by CM: Unsupported Language)
Hello again, Adventurers!!
Thanks for the valuable info. I'll pass it over to the Studio straight away. 😊
This is still a problem
Have latest version of game
Have purchased royal Path but got nothing despite money being paid
I have not been connected for some time and now I have paid for a Royal Path and got nothing
Excuse me, I'm Spanish and I don't understand what you mean by "Royal Path".
The game is installed on my smartphone and on my tablet associated with the facebook account. On both devices I have uninstalled and reinstalled it and it still does not connect. I have also tried to connect to my king account and it gives me the same connection problem.
Thanks and best regards.
OMG Game crashing every time I try to start it up, then I tried to delete and reload game but now it reset and is at level 1 when I was way up there 😫 What’s going on?
Here is where I be. I tried to log out, but now I cannot log in again. I will now delete the whole game.
arvma51 ID 2295131194
Hi Lola_pop,
it’ not solved yet.
don’t know if I was on a royal path.
Unfortunately, no it has not been resolved. My version is 1.101.0
User ID: 2295131194
Hello!
Its not fixed for me. Still no wifi-connecton.
And the “Pig” won’t be filled up.
arvma51
User ID: 5900297443
Hello Lola_Pop!
No, its still not connecting. I was not on a Royal Path when it started.
Thanks!
It's not fixed for me, I had already completed the path and I am still allowed the free play despite it ending yesterday! Also, the gold wasn't a mistake and I have the email to prove it.
Hello Pyramiders!!
The Game Studio team has been investigating and wants to make sure the issue is fixed for all players. Could you please confirm so?
It would also be very helpful to know if you were on a Royal Path when you lost connection- do you remember this by any chance?
I am on version
1.101.0
My Version is 1.101.0
Hello @wdav4966 !
Thanks for your reply. That must have been a mistake, I'm really sorry. 😅
Yes, I always update all my apps.
My app is on version 1.101.0
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Hello @CML999 and @blavigne, welcome to the Community!
The information you're providing is very helpful for the team to find where the problem is and tackle it- thanks!!
@blavigne , I'll send you a private message to help you get your levels back 😉
1022227233
Hey LolaPop
I was on level 2070, now after restart I am at 2026!
I hop you can help me!
My game connection was fixed yesterday, April 21, got put back 14 levels to level 2026. Opened the game just now and am having the same connection issue as before. I will not play the game until you get it fixed as I don't want to keep playing the same levels over and over.
Thank you Lola_Pop. I have responded to your PM and I really appreciate the help. I have been playing this game for a long time with no issues at all. Again I thank you for your time and consideration!!
PS Just a side note but I miss the stories that used to come with new levels!!
Same here- been like it for weeks
Same here and At the end of the bonus time the app didn’t give my bonuses and deleted the one I already had and just gave me the time and the ones that give you extra time 🤷🏻♂️ and they don’t answer my emails...
I’ve been playing for years and i had baugh coins to win these levels...
my ID is 10721171369
this is what I lost
I only got the time and the +1
i had bought jokers with coins I paid for and I even lost most of the bonus I had before...
I sent you an email with all the details
And me to the WiFi symbol is turning all the time but I still have the team offers that are proposed
please could you answer my email with an other advice then to go and check the community please
Thank you
Nope! Not working. Now at least the wifi icon stopped spinning, after 3 weeks it has given up to an X.
And ibcl arlt have internet and I'm typing this from my phone. Like who doesn't have internet on their phones anyway?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
