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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Lola_Pop, it's still not working. It's the same thing, the Wi-Fi icon on the bottom right is still searching for internet.
The problem with missing WiFi seems to be between 2026 and 2027. At 2026 I had WiFi but when I got to 2027 the WiFi was missing. This has happened several times. No I hope the support soon can fix this.
They couldn't find water if they fell out of a boat! IT'S NOT WORKING, HELLO, IS THERE ANYBODY THERE?
Thanks everybody for the information!!
The Game Studio found an issue some hours ago, but they solved it. Can you please confirm that you can play again?
Thanks, and please accept my apologies, Adventurers!!
The problem with missing WiFi seemed to be between 2026 and 2027. No I have reloaded the game several times and every time I get to 2027 the WiFi disappeared. No I hope the support soon can fix this game.
I have 137
Same with me too. I’m waiting for 137..
Same with me too. I reinstalled this morning and it pushed me back to Episode 132 and I had finished 136 on Monday night, waiting to start 137 this morning. I'm having to replay everything and it's super annoying.
Player #1196525023
Please help! @Lola_Pop
Not fixed on my end either. Still rolling. Can not get to episode 137.
Teresa 🦋🌝🦋
Still no nearer a fix. I'm currently on the level that matches the year they'll fix it! 2041.
And ibcl arlt have internet and I'm typing this from my phone. Like who doesn't have internet on their phones anyway?
Nope! Not working. Now at least the wifi icon stopped spinning, after 3 weeks it has given up to an X.
my ID is 10721171369
this is what I lost
I only got the time and the +1
i had bought jokers with coins I paid for and I even lost most of the bonus I had before...
I sent you an email with all the details
And me to the WiFi symbol is turning all the time but I still have the team offers that are proposed
please could you answer my email with an other advice then to go and check the community please
Thank you
Same here and At the end of the bonus time the app didn’t give my bonuses and deleted the one I already had and just gave me the time and the ones that give you extra time 🤷🏻♂️ and they don’t answer my emails...
I’ve been playing for years and i had baugh coins to win these levels...
Same here- been like it for weeks
Thank you Lola_Pop. I have responded to your PM and I really appreciate the help. I have been playing this game for a long time with no issues at all. Again I thank you for your time and consideration!!
PS Just a side note but I miss the stories that used to come with new levels!!
My game connection was fixed yesterday, April 21, got put back 14 levels to level 2026. Opened the game just now and am having the same connection issue as before. I will not play the game until you get it fixed as I don't want to keep playing the same levels over and over.
Hey LolaPop
I was on level 2070, now after restart I am at 2026!
I hop you can help me!
arvma51 ID 2295131194
(Edit by CM: Unsupported Language)
1022227233
Hello @CML999 and @blavigne, welcome to the Community!
The information you're providing is very helpful for the team to find where the problem is and tackle it- thanks!!
@blavigne , I'll send you a private message to help you get your levels back 😉
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Hi Lola_pop,
it’ not solved yet.
don’t know if I was on a royal path.
Here is where I be. I tried to log out, but now I cannot log in again. I will now delete the whole game.
OMG Game crashing every time I try to start it up, then I tried to delete and reload game but now it reset and is at level 1 when I was way up there 😫 What’s going on?
Excuse me, I'm Spanish and I don't understand what you mean by "Royal Path".
The game is installed on my smartphone and on my tablet associated with the facebook account. On both devices I have uninstalled and reinstalled it and it still does not connect. I have also tried to connect to my king account and it gives me the same connection problem.
Thanks and best regards.
I have not been connected for some time and now I have paid for a Royal Path and got nothing
This is still a problem
Have latest version of game
Have purchased royal Path but got nothing despite money being paid
Hello again, Adventurers!!
Thanks for the valuable info. I'll pass it over to the Studio straight away. 😊
Hi Lola_Pop
Not solved at all. Still exactly the same problem. Royal Path was not on for me when it started going wrong. It has been like this for weeks now.
I was having the issue of not being able to connect to the internet on my iPhone 7. I followed the steps to delete and reinstall the game. When I signed back in under my own account and again under Facebook, I had lost 65 levels. I had completed the most recent stage, 136, and was waiting for the new stage on Thursday. I have been moved all the way back to stage 132, level 2025. Can anyone help me with that please? I really do not want to replay all of those levels. Thank you.
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
