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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Lola_Pop, it's still not working. It's the same thing, the Wi-Fi icon on the bottom right is still searching for internet.
The problem with missing WiFi seems to be between 2026 and 2027. At 2026 I had WiFi but when I got to 2027 the WiFi was missing. This has happened several times. No I hope the support soon can fix this.
They couldn't find water if they fell out of a boat! IT'S NOT WORKING, HELLO, IS THERE ANYBODY THERE?
Thanks everybody for the information!!
The Game Studio found an issue some hours ago, but they solved it. Can you please confirm that you can play again?
Thanks, and please accept my apologies, Adventurers!!
The problem with missing WiFi seemed to be between 2026 and 2027. No I have reloaded the game several times and every time I get to 2027 the WiFi disappeared. No I hope the support soon can fix this game.
I have 137
Same with me too. I’m waiting for 137..
Same with me too. I reinstalled this morning and it pushed me back to Episode 132 and I had finished 136 on Monday night, waiting to start 137 this morning. I'm having to replay everything and it's super annoying.
Player #1196525023
Please help! @Lola_Pop
Not fixed on my end either. Still rolling. Can not get to episode 137.
Teresa 🦋🌝🦋
Still no nearer a fix. I'm currently on the level that matches the year they'll fix it! 2041.
And ibcl arlt have internet and I'm typing this from my phone. Like who doesn't have internet on their phones anyway?
Nope! Not working. Now at least the wifi icon stopped spinning, after 3 weeks it has given up to an X.
my ID is 10721171369
this is what I lost
I only got the time and the +1
i had bought jokers with coins I paid for and I even lost most of the bonus I had before...
I sent you an email with all the details
And me to the WiFi symbol is turning all the time but I still have the team offers that are proposed
please could you answer my email with an other advice then to go and check the community please
Thank you
Same here and At the end of the bonus time the app didn’t give my bonuses and deleted the one I already had and just gave me the time and the ones that give you extra time 🤷🏻♂️ and they don’t answer my emails...
I’ve been playing for years and i had baugh coins to win these levels...
Same here- been like it for weeks
Thank you Lola_Pop. I have responded to your PM and I really appreciate the help. I have been playing this game for a long time with no issues at all. Again I thank you for your time and consideration!!
PS Just a side note but I miss the stories that used to come with new levels!!
My game connection was fixed yesterday, April 21, got put back 14 levels to level 2026. Opened the game just now and am having the same connection issue as before. I will not play the game until you get it fixed as I don't want to keep playing the same levels over and over.
Hey LolaPop
I was on level 2070, now after restart I am at 2026!
I hop you can help me!
arvma51 ID 2295131194
(Edit by CM: Unsupported Language)
1022227233
Hello @CML999 and @blavigne, welcome to the Community!
The information you're providing is very helpful for the team to find where the problem is and tackle it- thanks!!
@blavigne , I'll send you a private message to help you get your levels back 😉
New here? Sign in or create an account to join the fun.
Still not working
Is Lola Pop telling porkies? I think so.
Hello again!!
Oh, I'm so sorry. Thanks for letting us know, we'll continue investigating!!
I hope I have good news for you very soon!
And please, @wdav4966 , let's keep it sweet- I can understand the situation is very annoying, and that's why we are checking the issue.
For the ones who have lost part of their progress, could you please contact our Player Support team from the game settings in your phone? Please select "Lost Progress" and they'll be able to put you on the correct level again.
I'll keep you posted!
No, I'm fed up with sweet as it's getting us nowhere. Where are the reward rounds? Can't send lives to friends or see their progress on the scoreboard, I was told some rubbish about the piggy bank not growing past level 10 yet mine is available again!! Is King.com just some bloke in his mum's basement or is it a corporation that takes our money but gives nothing back when we're forced to reinstall? Asking for a friend.
Unfortunately, the game has not worked for weeks. I reinstalled the game 2 times in the hope that it would work but it didn't help. The first time I contacted the team but they didn't solve it, after reinstalling the game and losing the boosters they gave me 500 coins. And the game didn't work the same. Now always connection problems, it does not save the game neither on facebook nor with the King account. The real path doesn't even come out and I can't even send lives. I'm sorry because it's always been my favorite game. I hope it will be resolved soon, but it has been wrong for 3 weeks now
Hello! Still having the same problem on both my computer and my phone. Also not syncing. Have contacted support to get my lost levels back. Hope you fix it soon!😀
I tried to sign in on my phone and my tablet and my laptop and it kept saying no connection error and try it again later every time. Pls fix it.
Hello @sweetrose A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
Unfortunately, many players are having this issue and the Pyramid Studio team is investigating the issue! It looked like they have found a solution this morning BUT it did not work. So, they are still working on it!
Please check this link where other players are playing -- to find any updates about the issue ---> Issue with Internet Connection
Hopefully, we can expect the better results after the weekend.
Hoping for the best! Have a great weekend ahead!
Please take it easy & stay safe!
I have been having this issue for several weeks now. My user number is 125957780. I was up to level 2050 and uninstalled it and reinstalled it as requested. When I signed back in I was at level 2025 and cannot connect again. I lost my path which I had paid for and all of my boosters. I emailed customer service and was told to uninstall and reinstall. (GRRRRR!) I will not play or spend money on this game until this issue is fixed.
I totally give up. I’m not playing any ore. I refuse to start over and I refuse to spend any money on any game. Support is totally bad...no support no response nothing
bye bye
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
