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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
ME TOO! Only happening with phone,samsung. But, on tablet, level hasn't progressed to same as phone. My other King games are not having any problems.
We warmly welcome you to the Friendly King Community's Pyramid Solitaire Saga forum.
You can find all the detailed information by clicking HERE or at the link below.
If you find something difficult or the problem is the same, let me know again.
Thank you.
but i’ve got the internet here to send this question.
tom
Hi it is still the same problem for me. It has been like this for weeks and when I started this thread I had no idea that so many others were in the same position. It is good to be part of a community but it would be even better if we got a result! Please keep trying to solve this Support as we want to enjoy and play but the game no longer holds the challenge for us in its current state at this level.
I have had no connection to the Ngernet for this game 9nly for the past 3-4 weeks. How can I solve this issue?
SAME!
Still the same issue with no connection this morning. I can't send lives to people but can receive lives. Very strange.
Quality customer service from King. Not.
Support is not working. No response, no solutions. No I give up the h
I have all the same issues as the other players. I'm over it. Let us know when the problem is resolved! I'm taking a break
I totally give up. I’m not playing any ore. I refuse to start over and I refuse to spend any money on any game. Support is totally bad...no support no response nothing
bye bye
I have been having this issue for several weeks now. My user number is 125957780. I was up to level 2050 and uninstalled it and reinstalled it as requested. When I signed back in I was at level 2025 and cannot connect again. I lost my path which I had paid for and all of my boosters. I emailed customer service and was told to uninstall and reinstall. (GRRRRR!) I will not play or spend money on this game until this issue is fixed.
Hello @sweetrose A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
Unfortunately, many players are having this issue and the Pyramid Studio team is investigating the issue! It looked like they have found a solution this morning BUT it did not work. So, they are still working on it!
Please check this link where other players are playing -- to find any updates about the issue ---> Issue with Internet Connection
Hopefully, we can expect the better results after the weekend.
Hoping for the best! Have a great weekend ahead!
Please take it easy & stay safe!
I tried to sign in on my phone and my tablet and my laptop and it kept saying no connection error and try it again later every time. Pls fix it.
Hello! Still having the same problem on both my computer and my phone. Also not syncing. Have contacted support to get my lost levels back. Hope you fix it soon!😀
Unfortunately, the game has not worked for weeks. I reinstalled the game 2 times in the hope that it would work but it didn't help. The first time I contacted the team but they didn't solve it, after reinstalling the game and losing the boosters they gave me 500 coins. And the game didn't work the same. Now always connection problems, it does not save the game neither on facebook nor with the King account. The real path doesn't even come out and I can't even send lives. I'm sorry because it's always been my favorite game. I hope it will be resolved soon, but it has been wrong for 3 weeks now
No, I'm fed up with sweet as it's getting us nowhere. Where are the reward rounds? Can't send lives to friends or see their progress on the scoreboard, I was told some rubbish about the piggy bank not growing past level 10 yet mine is available again!! Is King.com just some bloke in his mum's basement or is it a corporation that takes our money but gives nothing back when we're forced to reinstall? Asking for a friend.
Hello again!!
Oh, I'm so sorry. Thanks for letting us know, we'll continue investigating!!
I hope I have good news for you very soon!
And please, @wdav4966 , let's keep it sweet- I can understand the situation is very annoying, and that's why we are checking the issue.
For the ones who have lost part of their progress, could you please contact our Player Support team from the game settings in your phone? Please select "Lost Progress" and they'll be able to put you on the correct level again.
I'll keep you posted!
Is Lola Pop telling porkies? I think so.
Still not working
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I'm in touch with the Game Studio and I can assure you they're investigating to solve the issue. These things are not easy to tackle, but we have an awesome team behind Pyramid Solitaire Saga and I'm sure they'll do it soon.
Please accept my apologies for the inconveniences. 🙏
Now it's happening on my tablet as well as the phone!
We certainly hope so, Lola_Pop. All of us here haven't touched the game in a month or more.
Also, you're the only one replying so far. I contacted support before for being screwed out of my bonus round winnings more than a dozen times, all they did was send me the FAQ and asked how they did. So far, support is ABYSMAL at best. You're polite and patient and the only one replying, and trying to help. Out of all the experiences, so forgive us for not trusting the support team or the Devs because you are 1/10. Our collective 9/10 has been nothing but disappointing.
Anyway, I digress, we have no choice but to wait and try to trust. We do thank you for sticking with us, and we hope to hear good news soon.
Apologies not accepted.
I figured it out, I can't believe it took me so long. The devs aren't worried about this game as they are concentrating on the games that make them the most money. Lola is sent in every few days to give us the fake assurance that the dedicated and well talented team are working on a fix but it's all BS! I haven't had a reward round in 3 zones, I haven't been able to send lives for weeks but, the connection is there when I want to make a purchase, how strange. King are making millions if not billions for fixing nothing because we carry on playing regardless. It's not their fault, it's ours and until we realise that and boycott King apps, nothing will get done.
Interesting thoughts!
I solved the problem, I think….. I was moving my icon on the iPhone 6 to another page when I accidentally deleted it.
I reinstalled the app from the app store and it started the game over from the beginning. I then went into the kingdom and logged out. When I signed back in it gave me my game back minus my bonuses and the last 7 worlds that I had completed. I am currently recovering level 2057.
The game seems to be operating correctly with the exception of allowing me to send lives to those that have requested help.
P.S.: If this helps for diagnosis, on the levels that I had previously completed, when I attempt to regain the lost levels the level screen shows the icon that indicates what power I played.
That doesn't sound like it's working to me. We've all reinstalled the game and had it fixed but, only temporarily plus you lost 7 worlds, how is that working properly?
That didn’t work here. My entire game reset to level 1 I’m not bothering with support because there is no support. Also I never ever spend good money on games. So glad
Hello again
I’m still getting messages from the support to go and see if I can find answers with the community...
Now each time I play it offers a bonus lever but when I am the map the bonus trunk is grey and the WiFi is still running...
If there is no one in the studio because of the situation (corona virus) or that the studio dose not provide support anymore on this game, please let us know.
Have a nice day.
Best regard.
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
Hello Comunity I just had a big issue - and after reading around, I realised is somewhat common? I've seen at least a couple of posts with the same problematic: losign all the boosters In my case, I mistakenly logged out of FB, and when I reconnected, all my boosters where gone. I tried logging out and in again,…
Bonjour, Depuis que j’ai sauvegardé ma progression dans le jeu, j’ai tout perdu, je suis revenu au début. Hello, Since I saved my progress in the game, I've lost everything and I'm back at the beginning.
I signed up to keep progress of my game of pyramid solitaire saga and can not get a connection back to the game. I dont want to start this game from level 1.
I used to receive and send lives all the time. Now I'm not getting many, if any, lives after requesting. Sending lives seems to work OK. Anyone else having this trouble?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
