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I was unable to open my game?

brockfam
brockfam Posts: 2

Level 1
in Support

I was not able to open the game. I deleted the game and reloaded it and now I am on level one! I was on level 1079 I believe.

Best Answers

  • rajdeeptb
    rajdeeptb Posts: 4,325
    Answer βœ“
    https://community.king.com/en/pyramid-solitaire-saga/discussion/309046/i-was-unable-to-open-my-game

    Have you saved Your Game on facebook or king account or gmail account???

  • teresawallace44
    teresawallace44 Posts: 4,436
    Answer βœ“

    Hi @brockfam

    Heres 2 screenshots of where you can find your profile...

    CD1EA0F5-DF67-4CC3-A2D3-FD3EA9731B9C.jpeg
    98763248-92DC-4EE1-9013-978E46E62143.jpeg

    This is where you save. If you still can not get back to your level then contact customer support. Here’s a link to contact support...

    https://soporto.king.com/contact

    You will need your game/user ID found on your profile and a detailed description of the problem and a current and active email. πŸ‘

    I hope this helps.πŸ’• πŸ’«

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

  • PummyRaj
    PummyRaj Posts: 44,483
    Answer βœ“

    Hello @brockfam Hearty Welcome to our Wonderful King Community πŸ€—

    Are you able to open your game now after reinstalling it?

    Did you get your progress back after logging into your account OR do you still need help?

    Were you able to contact the "King Player Support Team" and get the progress back?

    Please post back if you need further assistance.

    Keep enjoying your game(s). Have a great rest of the day πŸ’Ž πŸ’Ž

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