Cezdiamond

Community Manager

Comments

  • Hi Gabbie- Thanks for posting on King Care. I am really very sorry about this, and I can understand your concerns. Are you playing whilst connected to the Kingdom, is the username a Kingdom or Facebook player name? Thanks!
    in How do I get assistance to get rid of an offensive player name? Comment by Cezdiamond March 2017
  • Hi Chrissyh- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading/freezing. I can understand your disappointment :-( Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of…
    in Trouble loading candy crush saga Comment by Cezdiamond March 2017
  • Hi Silvia- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in I reset my android and lost the progress. I don't remember the mail adress when I login, Comment by Cezdiamond March 2017
  • Hi Vania- Thanks for posting on King Care. Welcome to the community. Well done for getting so far, you're doing great! I am sorry that you have been experiencing a problem progressing further in your game. Please could you make sure that you have the latest Android update available on your device and then try these steps?…
    in Google play doesn't show update, stuck on 1497 by roadwork.. Comment by Cezdiamond March 2017
  • Hi SamyJoe88- Thanks for posting on King Care. Welcome to the community. I am really sorry that you have had this unpleasant experience, let's make things right again! :-) I would like to check your account so I will send you a private message so that I can check your account, please click on the envelope icon in the top…
    in Missing extra bubbles Comment by Cezdiamond March 2017
  • On the left hand side under Parsing rules you will see the HTML5 details. I am glad that you are able to play again. Thanks! :-) 
    in bubble witch saga 3 Comment by Cezdiamond March 2017
  • Hi Gail- Thanks for posting on King Care. Welcome to the community. I'm delighted to see that you've discovered the latest and most exciting adventures of Stella and friends in Bubble Witch Saga 3. Sending and receiving lives is quite straight forward. Keep an eye out for Flynn, the postal Owl who will appear on your game…
    in lives Comment by Cezdiamond March 2017
  • Hi Mike- Thanks for posting on King Care. Welcome to the community. An easy way to save your progress and enable you to play on different devices is to use our Kingdom. To create an account simply follow these steps: - Open the game on your device and tap the Settings button down in the bottom left hand corner. - Tap the…
    in Farm Heroes Saga issues Comment by Cezdiamond March 2017
  • I am glad that the game is now working. Please clear the cache regularly on Safari and use this link to check if the browser is fully supported. https://html5test.com/ Thanks a lot! 
    in bubble witch saga 3 Comment by Cezdiamond March 2017
  • Hi Krista- Welcome to King Care. Please can you let me know which model of device you are playing on so that we can suggest some steps to follow :-) Thanks a lot! Have a sweet week. 
    in Im logged in to a wrong facebookprofile Comment by Cezdiamond March 2017
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