JayD Level 2

Awhile ago, I complained about an issue where the cards freeze, therefore stopping the continuation of the game. You guys did not believe me. Instead, you dismissed it as a "connection" and "performance" issue. Not only was the response from King inadequate, it was insulting. Well, the glitch happened again and this time I…

What a nightmare this has become. I followed your instructions and backed up my iphone but of course, itunes messed up and my backup failed. Now I can't restore my boosters after reinstalling the game. They are gone forever. I know that part isn't your fault, but you should have fixed this bug and I wouldn't be in this…

There's nothing wrong with the wifi on my iphone because every other app using it works fine. The problem is on your end, period. I'll try to back it up and reinstall.

Another update, and still no fix. I've honestly given up. The wifi symbol just keeps spinning and I am unable to sync my progress. I don't even care about the boosters anymore. But if I reinstall, will my progress be saved without the wifi sync working?

Another update and still no fix to the sync problem. This is honestly getting tiresome.

Why would I reinstall the game on the new device? The problem comes from the old device. All my progress is on my iPhone. I feel as if none of you are listening and offering pointless solutions. The issue is the wifi sync on iPhone. Fix it already!

I used the same ID for both phones🙄

If that's the case, I'll just use up all my boosters on my old phone. But the main issue is not being able to sync my progress with the new phone.

I switched from iOS to Android, so that doesn't help.

I got about a 100 for each booster. That's why I refuse to reinstall.

I've been having this same issue for months now. The wifi icon just keeps spinning, preventing me from syncing my account. King just keeps saying they will look into it but nothing so far.

Just updated to version 1.102.0.1 and wifi sync is still not working.

The most recent update did not fix the issue.

Having the same issue as well. It won't sync properly.

Sorry, but I'm going to have to decline that suggestion. For starters, it's just plain wrong. The glitches are YOUR responsibility to fix. And then you tell me the only way to fix the problem is to reinstall the game which will cause me to lose all my boosters/lives? And you also have the audacity to tell me to use up all…

It's only once in awhile. And no, I have not tried reinstalling the game app because I'm worried I might lose all my lives/boosters. 

I'm sorry, but that's funny coming from the same person who gave the insulting response last time. Please understand my perspective: everytime I have a problem, it either goes unsolved, is dismissed or there is a blatant excuse given. King is the only game maker I have problems with. No one else. It's become frustrating…

Thanks, but that wasn't helpful at all. The game itself isn't freezing, it's more of a freezing glitch. I much rather hear from the people from King. I wonder what kind of [...] explanation they're cooking up this time.

Hi Xarly, Definitely not a performance or update issue. The game was up to date at the time of the glitch and my phone is running the game very smoothly. To be clear: there were random times when I would obtain a free joker during the course of a game and I was unable to tap any card, which forced me to flip through/turn…

The customer service is definitely bad. I have lost spare lives on repeated occasions and I figured out why (it's due to a deliberate and shady technical design). King refuses to acknowledge the issue and simply discount it as "too bad, so sad" just like you mentioned. This is exactly why I will never give King a single…