QueenB

Community Manager

Looks like you had a smooth run there @Diamond_Lim 😄 One attempt and no hints used, nicely done! Thanks for sharing your experience and the screenshot. Those first impressions are really helpful 💛

Hey Deal_One, I hear you on being busy with other games 😁 Crushable is a daily puzzle, like think of it as a quick “jump in, play a few levels, jump out” experience. You don’t need to stop playing Candy Crush Saga or Candy Solitaire, and it’s not a new long-term game to keep up with. Have you tried it yet? If it fits your…

Hi janetd4 👋 I’m really sorry this happened, I understand how worrying it is to be charged and not receive what you paid for. Unfortunately, we’re not able to access purchases or process refunds from the community. For this kind of issue, you’ll need to contact Player Support directly through the game, or reach out to your…

Hi buchanan52 👋 I’m really sorry you’re having such a frustrating experience. I can hear how upset you are, and I want to make sure we understand what’s going wrong so we can help. Right now, it’s a bit hard to tell what’s happening, so could you help us with a few details? What do you mean by “too many blocks” when you…

Hi @Appointment, Are you still stuck at this level? Can you remind us again how many moves that level comes with?

Hi @mick3390 👋 Just to clarify a couple of things here. First, the ads feature isn’t always available. It can come and go over time, so if you’re not seeing it right now, it may appear again later on. Unfortunately, this isn’t something we’re able to manually turn back on for individual players. About the other part you…

Hi @SohailR, Welcome to the community…. is there anything we can help you with 😀

Hey @Alienscar 👋 Thanks for bringing this up and you're absolutely right, this inconsistency isn’t ideal and I totally get how it messes with the flow when navigating around the community, especially on mobile. What’s happening is that we’re currently doing some tests with the layout, particularly around the category…

Hi @wildcrusher we currently have a bug opening the spoilers but it is being looked at and we hope to have this issue solved soon 🤞

Happy first anniversary to Candy Crush Solitaire 🎉 Such a lovely celebration post and a big milestone for the game. Well done to the team and thanks to everyone who’s been part of the journey so far 💛