QueenB

Community Manager

Comments

  • Hi @ram_joo thanks for reaching out. If you’re able to, could you share a screenshot of Level 10400? Some of our community members are further along and really good at spotting strategies for tough levels, especially when playing without boosters or gold bars. Once they can see the board, they’ll be much better placed to…
    in Level 10400 Comment by QueenB January 2
  • Hi @ire_wolemi thanks for raising this. Just so I understand better, could you tell me what made you notice this? For example, are levels changing, or are gold bars or boosters being used without you playing? Most of the time, this happens when the game is still connected on another device. This can be a phone or tablet…
    in double user Comment by QueenB January 2
  • Hi @rachzilla thanks for posting. Before anything else, could you try the following to see if the game reconnects to the correct account: • Log out of the game, close the app completely, then open it again and log back in • Stay connected to the internet and give the game a few minutes to load and sync your progress…
    in My account Comment by QueenB January 2
  • Hi @karenmargaret thanks for letting us know. To understand what’s happening on Level 15 054, could you please share a screenshot of the level where the candies aren’t advancing? That will help us see exactly what you’re seeing on your side. Also, does this happen every time you play the level, or only sometimes? Once we…
    in Soda crush Comment by QueenB January 2
  • Hi @amanda43 thanks for letting us know. When all three games won’t load on Facebook, it’s usually related to the browser or Facebook itself rather than the games. Could you let me know: Which browser you’re using (Chrome, Edge, Firefox, etc.) Whether this happens in a different browser as well In the meantime, a couple of…
    in not loading Comment by QueenB January 2
  • @KnightLoveGames1010 Happy New Year to you too 🎉 Wishing you a sweet start to 2026 and lots of fun moments in Candy Kingdom 🍬✨
    in Happy New Year's Comment by QueenB January 2
  • @snakegore999 If creativity counted as medals, I think Candy Kingdom would already be on the podium 🥇😄 I love how you’ve imagined each character in their own event, there’s so much personality in these scenes. Thanks for sharing the full collection, it’s been really fun to scroll through 😉
    in Check out my complete collection of my Candy Crush Saga 2026 Winter Olympics fan art! Comment by QueenB January 2
  • @charbel I hear you 🙂 Those tokens can definitely make a difference, especially in the later rounds. Right now, the Multiplier Tokens are part of a limited test, so there’s a fixed number available during the event and they don’t refresh between stages. That’s intentional, so players choose when to use them. That said,…
    in We need more multiplier tokens plz for winter cup Comment by QueenB January 2
  • @snakegore999 How could I not? 🥺 Your Denize artwork has been such a special part of this community for years, and it’s been a joy seeing how much care and storytelling you’ve poured into every piece. Even if this chapter is ending, what you’ve shared here won’t be forgotten. Wishing you all the best in whatever adventures…
    in Tonight, a Candy Crush Saga fan artist has officially retired permanently... Comment by QueenB January 2
  • Hi @tamasine, thanks for explaining what’s happening. I’d like to understand this a bit better so we can look into it properly. Could you please share: A screenshot of where you see that you’re stuck at 3 pins (for example, the pin collection screen or set view) Which pin set this is related to, if you can tell Your Game…
    in Pins never registering / updating Comment by QueenB January 2
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