Snow_Rider

Community Manager

Comments

  • Hey! You must be in a test group, which is why Petopia didn’t appear for you this time. Whenever a new event starts, a random group of players is selected to be in these tests, and that means some events may not be available for everyone at the same time. I know it can be a bit disappointing, but the groups change from…
  • Oooookay, no worries at all! If you happen to see that game element again, take a screenshot and share it with me, that would really help 😊
  • Hi everyone! Thank you so much for raising your concerns and for continuing to follow up on this issue. We know it’s been a long wait, and we completely understand how frustrating this has been. There have been a few hiccups along the way in resolving the bug, but I want to reassure you that the team is fully aware of the…
  • This is the milestone!!! Congrats on completing 11,000 levels 💪
  • Interesting! Thanks for sharing 😊 I see you’re currently on level 37, and since the event has 75 levels in total, you still have plenty of time and chances to rescue more pets and collect more gifts. So no rush, Petopia still has lots in store for you! That said, I totally get your overall feeling and concerns about the…
  • This is really frustrating! The loading issue is on the Studio's radar, and thankfully it hasn’t affected too many players this time, but that doesn’t make it any less disappointing for those who are experiencing it 😓 Hopefully, we'll have less and less affected players for future events
  • Thanks! And no worries about the screenshot, you did it perfectly 😊 I can see why you’re not getting gifts. You’re very close to finishing Petopia! Congrats!! You’re currently on Petopia level 72, and you’re just 3 levels away from completing all the available levels. On December 25, all the gifts you’ve collected will be…
  • I hear you on that. It's true that the game is going through some changes, with more focus on Petopia, so it’s really important for us to understand how you’re experiencing those updates. Thanks so much for sharing your thoughts! When you mention “block games,” do you mean that there are more levels focused on clearing…
  • Oh wow! Congratulations on completing all the Petopia levels 😍 I’m so happy to hear you were able to build your dream city, and that you had enough pickaxes to clear out those treasure chests too 😄 When it comes to buildings, there’s been some balancing between the number of levels played and how many buildings can be…
  • Hey! I’ve sent you a DM since this will need a bit more detailed explanation 😄