Snow_Rider

Community Manager

Comments

  • Hello @BQN537! I completely understand why you’re frustrated. Just to clarify, Player Support handles in-game issues only, so they aren’t able to help with community or forum problems. Whenever something isn’t working here, feel free to reach out to any of us Community Managers, and we'll do our best to help you out! I’ve…
    in New Update on community system Comment by Snow_Rider November 17
  • Thanks for confirming! Unfortunately, switching devices can interfere with the Star Tournament, and new levels won’t appear until the Team Challenge ends 😓😓 For now, the best workaround is to create a new account if you’d like to keep playing levels.
    in Team Share 💜 Comment by Snow_Rider November 14
  • Hi @BQN537 Hope you’re doing well! Could you please share the links to threads from your notifications that you can’t access? I’d like to look into this, and gathering as many examples as possible will really help. I’ve already noticed that the Care Bears Team Challenge thread sometimes fails to open from notifications, so…
    in New Update on community system Comment by Snow_Rider November 14
  • @QueenB @LoFiGummy test
    in ENDED: 🌈💖 Care Bears Team Challenge 💖🌈 Comment by Snow_Rider November 14
  • Thank you for the screenshot! 😊 Yep, to avoid any disruptions with events in the future, we recommend not doing that 🙏
    in Team Share 💜 Comment by Snow_Rider November 13
  • As for Star Tournament, @Haechan_17 can you please confirm whether you’re still not receiving Star Tournament levels? If that’s the case, a screenshot of your game screen would be helpful! The game team has identified a possible cause, it seems that manually moving the device clock forward can trigger the end of the Star…
    in Team Share 💜 Comment by Snow_Rider November 13
  • ❗️ For other game related questions: Check our Help Center — It's always up to date and available in 22 languages!
    in 🛠 Game Issues? Check Here Before Posting! 📝 Comment by Snow_Rider November 13
  • A new house? 🤔 As far as I know, no new house has been introduced. Could you please share a screenshot, including the cycle wheel? That’ll help me take a closer look 😊
    in Discussions, tips and advices about BWS3 Comment by Snow_Rider November 13
  • Hi @KCullen127! I'm so sorry to hear that this happened 😓 I already informed the game team about this problem you and @Haechan_17 are experiencing. If the Studio confirms that there’s no quick fix, please feel free to create a new account. For now, though, I’d suggest waiting a bit, I’ll get back to you soon with an update!
    in Team Share 💜 Comment by Snow_Rider November 13
  • That’s wonderful! I love that you’ve kept it all this time 😍 Thanks so much for sharing! 💚
    in 🧸 Our Cutest Partnership Yet — Care Bears Are Here! 💖 Comment by Snow_Rider November 13
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