StuckInATree

Noble

Try going through the steps given here, Dot: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Have you already gone through the steps given here? https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Do you have password protected purchases enabled or have you not set that up already?

Try going through the steps given here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You don't read often I have to say, and I guess my girlfriend is not the only person who also enjoys timed levels after all lol. From what I've seen here, the general consensus seems to be that most people seem to like them the least, but I guess that could be down to the fact that it's easier to focus on the negatives…

Strange, maybe have a go at the general browser troubleshooting given here and see if there's any change: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Have you already gone through the iOS troubleshooting? https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It's not surprising really since this far down the saga there shouldn't really be any spare moves since it's get's harder as it goes along. Sure it can take a few days for new videos to come up but they do show up so it's not impossible. 

The only way to back up the game is by actively connecting it to either Facebook or Kingdom account, if you do your progress gets saved and synced to it. Once you've done that, when you reconnect to that account in the game again from any device, the progress from the point where it was last synced will come up.

Does that mean you're trying to connect the game app (assuming you have it installed on W10) or are you playing in a browser from Facebook or King.com??

Have you already tried going through the steps given here, Elena? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android