Techz_3712

Royalty

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  • Hello! I’m really sorry to hear the Chocolate Box isn't updating your progress correctly. This can happen when the game doesn’t properly sync your task progress (like green candies collected) after a level is completed, especially if there's a network hiccup or if the game session didn’t update in time. To help fix or…
    in Chocolate box not counting Comment by Techz_3712 May 2025
  • I'm really sorry to hear that you were charged twice for your purchase but didn’t receive the items. I completely understand how frustrating that must be, especially when it involves real money. When you see an error like "Oops, something went wrong" during payment, it usually means the game didn’t get confirmation from…
    in how to get money back or give me the chance to play my game Comment by Techz_3712 May 2025
  • Hello! I’m sorry you’re having trouble accessing your Candy Crush account via Facebook. This is usually caused by a login or sync issue between the game and Facebook. Please try the following steps: Log out of Facebook in the game settings, then log in again. Check that you're using the correct Facebook account —…
    in why can't I play candy crush anymore? Comment by Techz_3712 May 2025
  • Thank you for reporting this — we understand how frustrating it is to be redirected out of the game by ads, especially when it causes you to lose progress or get logged out. What you're experiencing is caused by certain aggressive third-party ads (like the Temu ads you mentioned) that automatically open external links. If…
    in Temu Ads Comment by Techz_3712 May 2025
  • Hello! It seems like your payment went through (money left your account), but the game’s server failed to confirm or complete the transaction (no coins credited). This could be due to: Internet connection interruption during payment confirmation A bug on the game’s server Delay in communication between app store (Google…
    in What happened if I tried to purchase a coins when my money was deducted and the coins was not credit Comment by Techz_3712 May 2025
  • Thanks for the report! It sounds like you may have accidentally made a purchase or added your payment method to Candy Crush Soda Saga instead of Candy Crush Saga. If this was unintended, you may be able to request a refund through the app store you used (Google Play or Apple App Store). If our understanding is incorrect,…
    in Wrong game submission Comment by Techz_3712 May 2025
  • 🔍 Why the Game Says You're Offline (Even with Internet) 1. Game-Specific Server or App Bug Even if your phone is online, the game might fail to connect to its own servers. Fix: Fully close the game (swipe it away from recent apps). Restart your phone. Open the game again. 2. App Cache Issues or Corrupt Game Data App data…
    in Why does it say I am offline Comment by Techz_3712 May 2025
  • If you're being asked to accept the terms and conditions every time you log in to a game on Facebook (on a computer you’ve used for years), this is likely due to one of the following issues: ✅ Possible Causes and Fixes: 1. Browser Cookie Settings If cookies are disabled or being deleted when you close your browser, the…
    in Still getting accept terms and conditions EVERY time I log in Comment by Techz_3712 May 2025
  • It's very important to save your progress so that your current progress won't be lost. This is by making a King account or connecting through Facebook. Tap on the game's settings menu. Go to the three-person symbol. There, you can create your King account, log in, or sign in through Facebook.
    in Save progress Comment by Techz_3712 May 2025
  • Oh ok, thanks for responding 😉😊
    in 💜💫 It’s Friendship Season! Let’s Fill the Friend-O-Meter Together! Comment by Techz_3712 May 2025
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