Tetem'

Game Expert

Hi and welcome to the Community! 🤗 I am sorry to hear that you're having an issue with your lost items. Please reach out to our Player Support team via game app or via Contact us, they're more equipped to help you. Here's a guide if needed:…

Hi and welcome to the Community! 🤗 I'm sorry to hear you're having trouble with level 17749. When levels get too hard, you can always reach out to our player support team: https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue Our team's available 24/7. Thanks in…

Hi and welcome to the Community! 🤗 I'm sorry to hear you're having trouble with level 18035. When levels get too hard, you can always reach out to our player support team: https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue Our team's available 24/7. Thanks in…

Hi and welcome back to the Community! 🤗 I am sorry to hear that you're having issues with the Bubblegum Buddies not saving your progress. Let's try a few things to solve that: Restart the Game: Sometimes, a quick restart can fix issues. Check Your Connection: Make sure you have a stable internet connection. Update the…

Hi and welcome to the Community! 🤗 I am sorry to hear that the Mystery Mountain event is not showing up in your game, I will be happy to explain what is happening. Please note that special events like Mystery Mountain are bonus features in the game and therefore not designed to be there permanently. To help keep things…

Hi and welcome to the Community! 🤗 I am sorry to hear that you're having issues with the game where you can't play due to Candy Royale. I understand that you do not wish to play Candy Royale, however unfortunately there is currently no option to opt out of Candy Royale. I suggest that you do click on the Candy Royale play…

https://community.king.com/en/candy-crush-saga/discussion/comment/3420271#Comment_3420271 Hi @Boybinary Our team is aware of both issues, the Candy Pins resetting, and the collection showing as complete when it isn't complete, I know how frustrating these issues are and how they're affecting your game experience, but I…

https://community.king.com/en/candy-crush-saga/discussion/comment/3417178#Comment_3417178 Thank you for replying. Please note that special events like these are bonus features in the game, therefore not designed to be available everywhere at the same time. There's a really simple reason for that: to help keep things fresh…

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3417715#Comment_3417715 Thank you for the reply. We sincerely appreciate you taking the time to provide us with your honest feedback regarding these changes. While we're disappointed to hear that the event didn't meet your expectations, we want you to…

Hi and thank you for being part of the Community! 🤗 I am sorry to hear that you're having this issue with the BubbleGum Buddies event, would you kindly clarify if you are playing new levels, or are you playing the Star tournament levels? This is because the Star Tournament levels do not count towards the Bubblegum Buddies…