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Hi Kymm! Which of the extra games are you trying to play? In case you haven't done already the please make sure you have updated the game to the latest version. Cheers

in Bonus event games won't load Comment by Wunderbaum June 2017

Hi Teddy! If you're not receiving lives or help for road blocks could mean that you're having an issue with the connectivity from the game to Facebook. Try the medicine on this thread: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS:…

in I am playing the game on my computer. However, I was switched to phone mode recently by default. Bu Comment by Wunderbaum June 2017

Hi Lorraine! I've seen other threads about the treasure chest in Candy Crush: https://care.king.com/en/search?q=treasure+chest&t=all&categoryId=11 If you're playing on a mobile device then I suggest you regularly check for updates to the game in your App Store. Cheers

in I am still unable to open up the treasure chests. Will this glitch be fixed in the near future? Comment by Wunderbaum June 2017

Hi Sarah! I suggest you contact King Support directly. Use this page here: https://care.king.com/en/contact Cheers

in My son has made 109 unauthorised purchases on my account and i would like a refund. Comment by Wunderbaum June 2017

Hi Giulia! I suggest you start by checking for updates to the game on iTunes. If the problem is still there then you should consider a re-install of the game: 1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost…

in can't play candy crush Comment by Wunderbaum June 2017

Hi admorrow40! I haven't had any issues with freeing Misty. Would you happen to have a screenshot? It might help in locating if there's an issue or if you haven't completed something. Let me know and I'll try to help you out :-) Cheers

in I have played this save Misty extra level several times and have not been able to play past level 5 Comment by Wunderbaum June 2017

Hi Georgia! I haven't had any issues with freeing Misty. Would you happen to have a screenshot? It might help in locating if there's an issue or if you haven't completed something. Let me know and I'll try to help you out :-) Cheers

in FREEING MISTY Comment by Wunderbaum June 2017

Hi Apurev! Could be a simple thing like the cache that has a corrupted file. Try emptying the browser cache or alternatively try from another browser. Cheers

in slow version on desktop computer Comment by Wunderbaum June 2017

Hi! Check this thread where the level is being discussed: https://care.king.com/en/candy-crush-saga/pls-guide-me-how-to-solve-level-no-2546 Cheers :-)

in hope there is an update for level 2546 IMPOSSIBLE please fix Comment by Wunderbaum June 2017

Hi Wendy! New levels are announced first on Facebook. You can check the page here: https://www.facebook.com/PetRescueSaga/ Cheers :-)

in New levels after 1767 in Pet Rescue Saga Comment by Wunderbaum June 2017

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