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Why can't I update my game?
If you can't update your game from your store, it is likely that the newer versions of the app are not supported by your Operating System (OS). The minimum OS required are iOS 12 and Android 5, and devices that are non-compatible with those versions are not able to successfully run the game. You'll need to update your…
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Under Investigation: Countdown Crystals not working on levels 1,881 and 1,882
We’re currently experiencing an issue with the Countdown Crystals on levels 1,881 and 1,882. We’re sorry for any inconvenience caused. The good news is that the clever people in our studio are already hard at work on a fix. Sit tight, we’re doing our best to resolve the problem quickly for you. We’ll keep you updated in…
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I can’t play on/log into Facebook - Social Gaming update
You might have noticed a new pop-up the last time you visited the Facebook site about choosing how you play games. If you accidentally selected "non-social" gaming, you won’t be able to play Candy Crush Saga on Facebook anymore, or connect to your game using Facebook. But no worries, switching back to social gaming is…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 anymore - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any…
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Learn all about the Color Bomb
The Color Bomb might be the most Special Candy in the game! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create one? To create a Color Bomb, just match five Candies in a row or column: Why should I create one? You can combine a Color Bomb with a candy of any color to clear…
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Learn all about the Wrapped Candy!
A Wrapped Candy is a very Special Candy! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create one? To create a Wrapped Candy, you'll need to match five Candies in a T or L shape: Why should I create one? You can use the Wrapped Candy on its own to clear to clear a ring of 3 x…
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Learn all about the Striped Candy!
A Striped Candy is a very Special Candy! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create one? To create a Striped Candy, just match four candies in a row or in a column. Why should I create one? You can use the Striped Candy on its own to clear a whole row or column of…
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What is the Toffee Swirl?
The Toffee Swirl behaves similarly to the Icing Blocker, but it's affected by gravity. Therefore, if you combine a Candy right underneath, it will fall down. The Toffee Swirl can't be matched, so you will need to dig in with your sharp teeth to make it disappear. Tasty! It only occupies one of the tiles of the game board.…
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I can't buy Extra Moves with my Gold Bars
We’re sorry, but there seems to be an issue with the Play on button at the end of a level. Some players are reporting that they are not able to interact with this button to continue on a level - it appears unclickable or shows "Connecting to Store", but doesn't load. There's a trick to fix this, so please follow the steps…
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The last gummi dragon is not dropping on some levels
Some players have reported that, at some levels of the game, the last needed gummi dragon is not dropping so they cannot win the level. Rest assured that our team is looking into this. In the meanwhile, please check the below tips: * For some levels, if there are too many blockers or other ingredients on the board already,…