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How can I replay levels in the game?
Replaying completed levels is a fantastic way to revisit your favorite puzzles and challenges. However, currently, this option is only available when playing Pet Rescue Saga on mobile devices. The option to replay previous levels on desktop (Facebook or the Windows app) is not available. How to replay levels on mobile On…
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Under Investigation: No yellow balloons on level 8085 (Facebook)
We’re sorry, but there seems to be an issue on level 8085 for players playing on the Facebook site (not on a mobile device) at the moment. Players are reaching out to us reporting there are not enough yellow balloons to pass the level. Rest assured our studio team is already hard at work on the problem and will do…
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Under Investigation: No new levels released
The new levels that should have been released this week haven't reached our players. Status: Under Investigation We'll keep you posted in the Pet Rescue Saga Community. Thanks for your patience and understanding!
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The game will no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Pet Rescue Saga does no longer support Android 5. That means if your device uses Android 5,…
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Update: I cannot play past level 7663- fixed for mobile devices
As you might have noticed, we've had a problem with level 7663, and some players have reported they couldn't play past that level, even if they beat the level. The clever people in our studio have solved it for mobiles devices (smartphones and tablets), so please update your game to get the fix on your device. IMPORTANT:…
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Under Investigation: I cannot pass level 7525!
We’re currently experiencing an issue with level 7525. We’re sorry for any inconvenience caused. The good news is that the clever people in our studio are already hard at work on a fix. Sit tight, we’re doing our best to resolve the problem quickly for you. We’ll keep you updated in the Pet Rescue Saga Community. Thank you…
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Under Investigation: I get an error message when I request help from my friends
We’re currently experiencing an issue with the way you request help from your fellow Pet Rescue Saga players. Some players are reporting that they receive an error message whenever they try to request help. We’re sorry for any inconvenience caused. The good news is that the clever people in our studio are already hard at…
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Can I play on iOS 11?
Hi there! Keep reading to find out... - Why you are not able to play on iOS 11 - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new…
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I can't play on Facebook/ log in through Facebook
We’ve recently become aware of an issue that is preventing players from playing and purchasing items on Facebook. Please note that this may also affect your ability to log into your game using your Facebook account. If you do have a King account, you can log into your game using your email address and your password until…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
Lives received from Facebook friends are notifications sent via Facebook. These Lives are stored in your profile and delivered to your game one notification at a time. Possible changes and their impact Changes to Facebook or your device can cause these notifications to be marked as “delivered” and cleared from your queue,…