Thank you for participating in Candy Crush All Stars.
After a review of your gameplay, we’ve determined that your account didn’t adhere to the Candy Crush All Stars Rules. These rules are in place to ensure that the tournament remains enjoyable for all participants. While we understand this news may be disappointing, we firmly believe that keeping things as fair as possible is the best way to honor the dedication of all players.
To learn more about the rules that guide the tournament, including the ones related to fairness and gameplay conduct, feel free to review our Candy Crush All Stars Rules and our Code of Conduct. These explain our zero-tolerance policy on unfair play, which prohibits activities like using unauthorized software or bots, sharing your player account, or anything else that would reasonably be considered against the spirit of fair play.
We apply these rules carefully and thoughtfully to maintain the integrity of the competition. We also look at any unfair play done prior to the tournament to make sure things are as fair as possible during the tournament.
That said, this doesn’t mean the fun has to stop! You can still enjoy Candy Crush Saga in all its sweetness outside of the tournament. We appreciate your understanding as we work hard to make Candy Crush All Stars a delightful experience for everyone.
Lastly, thank you for being part of our community. We’re committed to bringing joy to your gaming experience and hope to see you enjoying the Candy Kingdom in other exciting ways.
If you have any additional questions about why you’re no longer able to participate in Candy Crush All Stars, you can contact us through this form.