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Under Investigation: Level 18,584 is freezing my game
We’ve spotted a glitch in level 18,584 that’s causing the game to freeze. We know this isn’t the kind of challenge you signed up for, and our team is on it! What should you do? * Avoid playing this level for now. * Keep an eye out for updates—we’re working on a fix! * If you’ve already encountered the issue, try restarting…
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When are you releasing new levels? (Windows)
We wanted to give you a quick update: for the next two weeks, new levels will not be released on the Windows (Microsoft app) version of Candy Crush Saga. This means you’ll not see new levels on March 5 or March 12. But don’t worry—the fun isn’t stopping! New levels will be back on March 19 to bring you more sweet…
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Under Investigation: The Daily Treat Machine freezes and I can't claim my reward
We're sorry! Some players can't claim their reward because the Daily Treat Machine isn't responsive. Our studio team is already on it and working hard to fix the problem as quickly as possible. We'll keep you updated in the Candy Crush Community. Thanks for your patience!
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Feedback wanted: 2x2 Fish Match is here!
We’re excited to introduce the Fish Booster—a brand new matching possibility that activates when you create a 2x2 square of matching candies. This booster swims across your board, clearing obstacles and setting up big combo opportunities. How it works * Create the match: Arrange four identical candies in a perfect 2x2…
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Under Investigation: Seeing strange names on the leaderboard
Some players may notice unusual names such as “Firstname” or even blank entries appearing in the leaderboards. This is an unexpected issue currently under investigation by our team. We understand how important it is for your leaderboard to accurately reflect your competition and achievements. What We’re Doing to Fix This…
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The screen is dark and frozen- workaround!
Some players are currently experiencing an issue where their screen suddenly freezes in a darkened state, and they can't continue playing. We’re sorry for any inconvenience caused, and are investigating the issue. Meanwhile, we've created a workaround: 1.- Tap on the top part of the dark frozen screen, right where you…
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The game does no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Candy Crush Saga does no longer support Android 5. That means if your device uses Android 5,…
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Why can't I update my game?
If you can't update your game from your store, it is likely that the newer versions of the app are not supported by your Operating System (OS). The minimum OS required are iOS 12 and Android 5, and devices that are non-compatible with those versions are not able to successfully run the game. Before you update your OS…
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I can’t play on/log into Facebook - Social Gaming update
You might have noticed a new pop-up the last time you visited the Facebook site about choosing how you play games. If you accidentally selected "non-social" gaming, you won’t be able to play Candy Crush Saga on Facebook anymore, or connect to your game using Facebook. But no worries, switching back to social gaming is…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you are not able to play on iOS 11 - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new…