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Under Investigation: I can't send or receive Lives from Facebook because my inbox is empty
We’re aware of a new issue with sending and receiving Lives from your Facebook friends, where the inbox remains empty: We apologize for any inconvenience. The good news is, our fantastic team at the studio is already hard at work to resolve the problem as quickly as possible. In the meantime, we encourage you to connect to…
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The game will no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Soon, Pyramid Solitaire Saga will no longer support Android 5. That means if your device…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you are not able to play on iOS 11 - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new…
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Top tips from your fellow players
Have you ever been stuck on a level and felt like you will never pass it? Although we can't pass the level for you (as we would spoil the fun!), here are some tips and tricks by the Pyramid Solitaire Community (yes, players like YOU) that we hope will help! * Pay attention to the instructions for the level at the beginning…
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What are Scarabs and Power-Ups?
Helpers and Power-Ups can be very helpful if you find yourself stuck on a challenging level. Want to learn more about them? What are Helpers? Helpers are the Scarabs that appear in a level after you reach certain conditions, such as collecting Golden Cards, Clover Cards, or achieving a 5-card streak while using the Scarab…
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What are the different Powers?
Powers are special abilities you can choose for your deck before entering a level. They help you master the challenge and aim for the win. Your Powers are shown on the pre-game screen and always apply to the level you’re on. Types of Powers 1. Reserve: This Power allows you to put a card "on hold" on the Blue Stash to use…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
Lives received from Facebook friends are notifications sent via Facebook. These Lives are stored in your profile and delivered to your game one notification at a time. Possible changes and their impact Changes to Facebook or your device can cause these notifications to be marked as “delivered” and cleared from your queue,…
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What should I do if I’m not receiving messages from friends or other players?
Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages. The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more. We know this can be…
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How many lives do I get in the game?
You start any game you play with a full set of five lives. Every time you fail or quit a level you lose a life, but they will recharge over time, so you can jump back into the fun. Ask for lives or use your Gold Bars If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask…
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The game says I have to wait hundreds of minutes for my next life. What happened?
If you have recently changed the time on your device (for example, changing time zones due to travel) this may affect the lives timer in the game. To fix this, simply follow these steps: * Open the game and check how long you have to wait for your next life. * Now set the clock on your device forward by that amount of…