If you were playing the Candy Crush Music Tournament event and suddenly can't see it in your game now, please consider this:
- All events are time-limited (the timer is always visible). This means the time might have run out without you noticing it. Time flies!
- You might be playing offline. Please make sure you are connected to your account, and your Internet connection is stable. If you log out and back into your account, the event might need some time to reappear. Please play 1-2 levels and go back to the map to see if it comes back.
- You might be using the wrong account. Maybe somebody has logged into their account on your mobile, tablet or computer? Please log out and back into your account.
- Your current level doesn't include orange candies. If the event starts but there are no orange candies in the level you're playing, you won't be added to the leaderboard right away. Please keep playing- you'll see the leaderboard as soon as you play a level with orange candies.
- Special events like these are bonus features in the game, and our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may temporarily pause during scheduled maintenance checks.
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Your clock is set outside of the Sep 19- Oct 14 date interval. If, for any reason, the time of your device is set outside this date interval, instead of the correct date, the game won’t recognize you as part of the event. You will see the orange candies as musical notes, but you will not be able to see the Candy Crush Music Tournament leaderboard.
I haven't seen the Music Tournament event at all!
As with all special events we run in our games, a small portion of players may not have access to them, sometimes for technical, legal, fair play or security reasons. We always try to include as many players, although this isn’t always possible.
We appreciate it may be frustrating not to be able to take part in the Candy Crush Music Tournament. It's likely that you'll have access to something that other players don't - as we always make sure many of our features and events are cycled around so everyone gets a fair share. Keep an eye out for the latest updates to the game to ensure you benefit from all the new levels and features that we release on a regular basis!