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    πŸͺ„ Catalog Games - Questions & Feedback

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    • Posts: 173,403

      Hey again! Arina! πŸ‘‹πŸ˜„

      Okay! You're very welcome again! Thank you for checking then passing and reporting these new impossible levels to Diamond Diaries Saga Studio Team again now. Arina! πŸ‘πŸ€—

    • Posts: 14,790

      @Snow_Rider , the issue with missing friends/avatars is not resolved in CCFS. After I win a new level, I typically see 4 players with their avatars and scores β€” me, @DieOmimi, and two others that I don't know but are always the same. Now, I see the same two other players, but not Ina.

      Screenshot_20250331_075635_Candy Crush Friends.jpg

      Also, I still do not see other player's avatars anywhere on my map.

    • Posts: 43,402

      Shouldn't there be a new update to the CCFS app today that fixes the missing events? I just checked the Microsoft Store, and it still shows version 4.9.1.0, and there's no update available. I'm using Windows 11.

    • Posts: 43,402

      Added: the update of the CCFS app on Windows has just been done. Events are back!

    • Posts: 43,402

      Hi @Snow_Rider could you please edit the thread? The problem was resolved with version 4.10.1.0. The events are back on Windows β€”> here:

      Events disappeared (Edited by CM: We're on It)

      _Elisabeth_
    • Posts: 27,930
      edited March 31

      Hi @Snow_Rider hope you had a nice weekend.

      I am still getting comments about No Friends in Jelly. You did respond to them last week and it is still going on.

      Here is the thread for your convenience πŸ‘‰οΈHere

      Also in Pyramid there are lots of members sayind that they do not even have the Inbox for friends.

      Here
      Here
      Here

      I thought I already posted about this problem in Pyramid, but I could not find it. I guess I dreamed it πŸ€·β€β™€οΈsorry

      πŸ’•

    • Posts: 28,747

      Hi Arina πŸ™‹β€β™€οΈ bw3

      The player here has responded to you requesting an update πŸ’“

      @Snow_Rider

    • Posts: 28,747

      HI Arina πŸ™‹β€β™€οΈ bw3

      The player here is reporting they cannot complete the level 8598 the level constantly freezes

      All trouble shooting has been followed πŸ’“

      @Snow_Rider

    • Posts: 4,485

      Game Expert

      Thank you @DieOmimi ❀ I've edited to ask players to update to app ver 4.10.1.0

    • Posts: 4,485

      Game Expert
      johamilton

      Hi @johamilton ❀I've updated the discussion for Jelly as Studio is looking into this.
      With Pyramid, we have two known errors that appear when trying to send lives. While the one thread mentions the inbox missing, the others are very vague so perhaps we can confirm if they dont have an inbox or if they receive error messages. For the missing inbox, please ask that the player's try reinstalling as well and to reach out to Support if the issue is ongoing. Thank you!

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    CM responsible per game:

    - Candy Crush: QueenB
    - Soda: LoFiGummy
    - Farm: LoFiGummy, QueenB
    - Jelly: Snow_Rider
    - Friends: Snow_Rider
    - Pet: Snow_Rider
    - Bubble Witch 3: Snow_Rider
    - Bubble Witch 2: Snow_Rider
    - Farm Super Heroes: Snow_Rider
    - Diamond Diaries: Snow_Rider
    - Blossom: Snow_Rider
    - Pyramid Solitaire: Snow_Rider