Cezdiamond

Community Manager

Hi Jean- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Hi there- Thanks so much for sharing this with us! The URL does indeed appear to be wrong, it should be https://www.instagram.com/candycrushsaga/ Does this one work for you? Thanks so much

Hi AHealey- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…

Hi Bonnie- Thanks for posting on King Care. I hope that you're enjoying your new iPad :-) Were you connected to either Facebook or the Kingdom on your old iPad? Please log into this account again and you will be able to continue from where you left off. Please note that only Gold Bars and levels are saved to your account.…

Hi Jennie- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing these problems on King Care. Are you playing on desktop or mobile? Let us know which model of device you are playing on. Have you tried any troubleshooting steps already? Thanks! 

Hi there- Thanks for posting on King Care, are you still experiencing a problem loading your games? Please see our Blog for some tips on how to make sure your browser is fully compatible with our games. https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Let me know how you get on! Thanks 

Hi Everyone- Thanks for the updates we are looking into these problems and we hope to have an update for you shortly. Thanks! 

Thanks for letting us know- does the problem still persist? We will look into this for you. Thanks! 

Hi Kellie- Thanks for sharing with us on King Care. I am sorry about this, we noticed that there were a few problems so we made some changes and everything should be running smoothly now :-) Thanks a lot!