Cezdiamond

Please see this link for more information: https://care.king.com/en/candy-crush-saga/roadblocks-659693352 Thanks!

in Won't advance to next level after completing level Comment by Cezdiamond July 2017

Hi Mary- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…

in I downloaded the new version of candy crush and lost 200 chocolate bombs and a lot of other boosters Comment by Cezdiamond July 2017

Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this…

in Sugar Drops Comment by Cezdiamond July 2017

Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/

in Estoy en unun nivel sin número pero sale mi fotofoto y no puedo jugar Comment by Cezdiamond July 2017

Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/

in Problema de desconexión del juego con FB. Comment by Cezdiamond July 2017

Hi sissy0214- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

in Candy Crush Soda will not load correctly. All I get is a blank screen. I am on level 538. Comment by Cezdiamond July 2017

Hi Brenda- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

in When will candy crush soda saga be fixed ? Comment by Cezdiamond July 2017

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-) Thanks!

in I am put back to level one on Facebook. Works just fine on my phone Comment by Cezdiamond July 2017

Hi Judy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem progressing pass level 560? What is the end of level message? Is there an error? Let me know if you still need a hand :-) Thanks!

in Why can't I get past level 560 Comment by Cezdiamond July 2017

H Diane- Thanks for posting on King Care and for taking the time to share your feedback. The changes to HTML5 is due to new rules made by Facebook, so for this reason we did not have a choice regarding the updates. However we are listening to all of our feedback regarding the changes, and we have made some alternations…

in Release old versions of games for off-line play? Comment by Cezdiamond July 2017

Cezdiamond
Community Manager

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Cezdiamond Community Manager

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Cezdiamond
Community Manager