Cezdiamond

Community Manager

Comments

  • Hi redjane10- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in my game reset to level 1! i am on 956 - works on my phone but not my laptop - can you please fix Comment by Cezdiamond July 2017
  • Hi Lynne- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in Why can't I play? Comment by Cezdiamond July 2017
  • Hi Nik- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! Please can you create a new Kingdom or Facebook account for me? I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As…
    in Lost progress Comment by Cezdiamond July 2017
  • Hi Karen- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
    in Candy crush started me back at level 1 Comment by Cezdiamond July 2017
  • Hi Kevin- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 
    in Cannot synch to my tablet I am on game 1270 but Facebook shows game 1 Comment by Cezdiamond July 2017
  • Hi dealingwjunk- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga, with candies missing. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in missing/invisible candy, squares are blue. Whats the problem? Comment by Cezdiamond July 2017
  • Hi Dragana- Thanks for posting on King Care. Due to Facebook rules regarding which technology games use, we have had to update our games. Please see our thread for more information: https://care.king.com/en/pet-rescue-saga/pet-rescue-html5 We appreciate your feedback. Thanks :-) 
    in WHY YOU CHANGE PET RESCUE SAGA??? Comment by Cezdiamond July 2017
  • Hi Dragana- Thanks for posting on King Care. Due to Facebook rules regarding which technology games use, we have had to update our games. Please see our thread for more information: https://care.king.com/en/pet-rescue-saga/pet-rescue-html5 We appreciate your feedback. Thanks :-) 
    in why you change pet rescue on HTML5? Comment by Cezdiamond July 2017
  • Hi Xavier- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! Please could you now make a Kingdom or Facebook account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As…
    in Can I restore progress Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 
    in why am i going back twice to level one in the past week. Comment by Cezdiamond July 2017
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