Cezdiamond

Community Manager

Hi Margie43- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, I have our Blog here for you as it contains more information about why these changes have been made. https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks for taking the time to…

Hi Christine- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your games to Facebook. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know how you get on :-) Thanks! 

Hi Charlie- Thanks for your feedback, please see our Blog and Main thread here for more information regarding why these changes needed to be made. Thanks again! Blog post: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Main…

Hi Gina- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 

Hi Nancy- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 

Hi Jill- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, I have added our Blog here for more information :-) https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Please see our general troubleshooting guide…

Hi Carlton- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of recommended devices to be sure that yours is fully…

Hi Awinish VK- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Hi Draza- I have checked your account and I can see that the wrong level is showing there. I would like to check a few more things with you so I have sent you a private message. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…

Hi Denis- Thanks for posting on King Care. Please create your new Facebook account and I will send you a message :-) Click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted. Have a lovely week!