Cezdiamond

Community Manager

Comments

  • Hi Natraj- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I was at last level in candy crush saga. but due to update lost it and start with level 1 Comment by Cezdiamond July 2017
  • Hi Melissa- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in Black screen in Candy crush soda Comment by Cezdiamond July 2017
  • Hi Susana- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost my level Comment by Cezdiamond July 2017
  • Hi Pablo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I logged into Facebook and lost my progress. Comment by Cezdiamond July 2017
  • Hi Beatriz- Thanks for posting on King Care. I am sorry that you have been experiencing a problem sending a receiving requests in your game. o Are you still experiencing a problem? o Are you playing on desktop Facebook? o Have you tested this on more than one browser? Please try our troubleshooting steps…
    in Unlock Level Comment by Cezdiamond July 2017
  • Hi Linda- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
    in All my progress is gone also!! Comment by Cezdiamond July 2017
  • Hi Susanne- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your mobile device. o Is there an error message? o When did the problem start? o Which version of the game do you have installed? Please try our troubleshooting steps here:…
    in candy crush saga, Comment by Cezdiamond July 2017
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in lost progress Comment by Cezdiamond July 2017
  • Hi Fiona- Thanks for posting on King Care. Sorry for the delay in getting back to you. o Are you still stuck on level 665? o Is there an error message? o Were you able to move forward by playing this level on your laptop? Let me know if you still need a hand :-) Thanks! 
    in Finished level 665 but its not moving on? Comment by Cezdiamond July 2017
  • Hi rafmuf- Thanks for posting on King Care and for taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels or features in our games. I will be sure to pass on your feedback. Thanks again!
    in can I turn off the "vibration/movement" that happens when I use special candies? Comment by Cezdiamond July 2017
Avatar