Candy Crush Saga

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Recover candy crush progress from factory reset phone

Recently, my facebook account was behaving weirdly & i had to delete it (i was using awinish.vishwakarma@gmail.com)not before syncing my candy crush with new FB account (awinishv@gmail.com). I was in level 1230, now for some reason i had to reset my phone to factory default & when i logged in back using (awinishv@gmail.com) the progress is all lost & i'm at level 1, could you help me to recover my progress.

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Creative_Elsa

Hi @mreyes,

Sadly, we cannot restore progress in the community anymore due to data protection issues. Please follow the steps on here to help you get your progress back. https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Please make sure ot use this topic and subtopic.

mreyes

Hello, I have the same problem. Could anyone help me please?

Awinish_VK

I have the same problem
can you send me a private message too please
thank you

I have replied to your message, let me know, once its resolved.

Layali

I have the same problem

can you send me a private message too please

thank you

Cezdiamond

Hi Awinish VK- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!