Cezdiamond

Community Manager

Hi Robin-Thanks for posting on King Care. I am sorry that you have been experiencing a problem with playing Candy Crush Saga. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of recommended devices to be sure that yours is fully…

Hi Sam- Thanks for posting on King Care. Are you still experiencing a problem progressing past level 1481? Please could you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know how you get on :-) Have a Farmtastic week! 

Hi Sherrie- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

Hi mgesford- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

Hi wroberts- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem connecting your game to Facebook? Please could you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know how you get on…

Hi Cindy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Please could you also check out this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Thanks! 

Please also see our Blog here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 

Hi there- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 

Hi Annette- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!