Crimson_Dawn

Royalty

Hello, @ckopkas! The inability to send and receive lives has been an issue that King is working on. When you can't click on the envelope, it means nobody has sent you a life. This is probably due to the problem that King is working on, but it may be that your friends aren't sending you lives. I hope I've answered your…

Uh.....@Elsa, it could just be my device, but I don't see any links or steps to follow.....

That's great, @ijustneedhelp! I was going to post a link to the thread where this problem is being discussed with the Community Moderator, but it looks like you've got it taken care of! 

Hmmmm.......I'm stumped. I'm going to have to tag @Elsa to help me with this one. Do you know how long you've been having this problem?

Hello, @akatz! What device are you using to play your game?

Yes.😀

Hello, @Chesil! Below is a link to a video of the completion of this level. I hope it helps! Have a great day! https://www.youtube.com/watch?v=6iZp9aRyjFE

Hello, @kharneyzia! I would try force closing the app and restarting your device. If this doesn't work, I usually give it a couple of hours and the problem resolves itself. Have a great day!

Hello, @ijustneedhelp! I just want to confirm that your problem is in Candy Crush Saga because we are experiencing a similar problem in Candy Crush Jelly. It would be very much appreciated if you could post a screenshot as well! Have a great day!

Hey, @QueenB, I have another tip! If you are playing a level that requires you to collect Pufflers, and you know where one is hiding, don't break any frosting above it unless you can capture it with that move. If you do, it will move to safety, where it will be harder to catch. First, break the frosting surrounding it so…