Candy Crush Saga

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Not able to send lives

I recently starting playing this game from the beginning again. The envelope at the top where you are usually able to send messages and lives to friends is white and I can not click on it. It has never been able to be clicked on. What is going on??

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Crimson_Dawn

This will only help if you sync your game to a Facebook account.
https://community.king.com/en/candy-crush-saga/discussion/246144/i-have-connected-to-facebook-but-i-m-not-getting-any-messages-or-help-from-friends-on-my-mobile-dev#latest

Crimson_Dawn

Ok, here's something I found that may help.
https://community.king.com/en/candy-crush-saga/discussion/246105/i-am-not-receiving-messages-in-game-from-friends-and-or-other-kingdom-players-why#latest

Crimson_Dawn

I'm not sure there is anything you can do. I know this issue is mainly with King.com. I'm going to give you the link to the main thread of this problem where the Community Moderator will give updates as soon as she gets them. I'm going to go research some FAQs and old threads and see if I can come up with something.
https://community.king.com/en/candy-crush-saga/discussion/257696/why-cant-i-send-or-receive-lives-help-on-candy-crush-saga#Item_252

ckopkas

So how do I fix it? From past articles it seems that this has been a problem since the end of last year...?

Crimson_Dawn

Hello, @ckopkas! The inability to send and receive lives has been an issue that King is working on. When you can't click on the envelope, it means nobody has sent you a life. This is probably due to the problem that King is working on, but it may be that your friends aren't sending you lives. I hope I've answered your question and that you have a great day!

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Crimson_Dawn

ckopkas

So how do I fix it? From past articles it seems that this has been a problem since the end of last year...?

Crimson_Dawn

Ok, here's something I found that may help.
https://community.king.com/en/candy-crush-saga/discussion/246105/i-am-not-receiving-messages-in-game-from-friends-and-or-other-kingdom-players-why#latest

Crimson_Dawn

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