although i am connected to my wifi my game appears as if im not. why? i cant spin the booster wheel.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

LOL! That's what happens when you are doing too many things at once. Sorry about that!

IOS

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Uh.....@Elsa, it could just be my device, but I don't see any links or steps to follow.....

Thanks for tagging me @Crimson_Dawn. Every so often I see players posting this situation here in the community. @khameyzia I'm going to post a couple of troubleshooting links below. Follow the steps for your device and let's see if that works. If it doesn't then the only other alternative is to uninstall the game and reinstall it again. But I do have to warn you that you will lose all boosters and lives because they are only saved to your device. Let's try the troubleshooting first.

several days. like when it counts my candies i cant get the boosters because its saying im not connected and i am

Hmmmm.......I'm stumped. I'm going to have to tag @Elsa to help me with this one. Do you know how long you've been having this problem?

it keeps telling me unknown error occurred

i have done that and it hasnt worked. it rven keeps saying error when trying to put my king password in

Yes.😀

restarting my phone you mean

Hello, @kharneyzia! I would try force closing the app and restarting your device. If this doesn't work, I usually give it a couple of hours and the problem resolves itself. Have a great day!

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Hello, @kharneyzia! I would try force closing the app and restarting your device. If this doesn't work, I usually give it a couple of hours and the problem resolves itself. Have a great day!

restarting my phone you mean

Yes.😀

i have done that and it hasnt worked. it rven keeps saying error when trying to put my king password in

it keeps telling me unknown error occurred

Hmmmm.......I'm stumped. I'm going to have to tag @Elsa to help me with this one. Do you know how long you've been having this problem?

several days. like when it counts my candies i cant get the boosters because its saying im not connected and i am

Uh.....@Elsa, it could just be my device, but I don't see any links or steps to follow.....