Jelly_Jenny

Community Manager

Thanks for sharing these Sweet tips! Jenny - King Care Team

Reinstalling might not be worth the trouble as you might lose your saved up boosters and lives :( If you have lost any purchased items, please contact us through the game app: - Open the game - Tap on the left bottom corner - Tap the cog wheel - " Help Center" - Choose the appropriate category - Select "Contact us" at the…

Hi Thomas, You might find different versions of levels online as levels can be adjusted after their first release. Our Developers do it in order to achieve an optimal balance between challenge and enjoyment. You might be able to find this version online as well if you filter the YouTube results according to "upload date".…

Hi Tortix, We will need to take issues with your player account privately. Please see the message I have sent you here in King Care. You will find the message from your inbox at the top right corner. Thanks :) Jenny - King Care Team

I totally know the feeling when you realize that you made a totally wrong move! Grrr! But that's part of the challenge, right? But we'll be sure to pass your feedback onto our Developers! Jenny - King Care Team

Hi Mike, Try reconnecting the game on your Android device to your Kingdom account and see if your game online will be updated. If the issue is still the same, try these steps on your Android: https://goo.gl/CzvzrJ The progress online is an indication usually of where the game is really saved so I would suggest making sure…

It appears that you have passed the level already, Michelle? You're Crushing it! If you happen to have any technical issues with the future levels, please give these steps a try: https://goo.gl/owWByB Have a Sweet day! Jenny - King Care Team

Hi Jodie! If your avatar picture is stuck on any of the previous levels, please replay that level and then your avatar should catch up with your real progress. I hope that helps! Jenny - King Care Team

Hi Gazaly, Here's what you can try to change your location information: - Open your game and make sure you are connecting the game to your Kingdom account -Go to the device's settings and make sure both region and language are correct. Both need to be correct. If you for example have chosen Sweden and Spanish on your…

Hi! If you merely want to improve your top scores I would recommend simply replaying your levels. That way you can "skip" levels you have already passed with flying colors. If you would like to reset the whole game if you reinstall the game app and do not connect it to the same Facebook / Kingdom account you should be able…