Jelly_Jenny

Community Manager

Comments

  • Hi Shirley, You're playing in Facebook? What you can do to move on to this new platform and move on with your game, try opening the game with another supported browser: https://goo.gl/gufptg And please make sure that you're opening the game through Facebook and not through a bookmark you might have saved. If you are…
    in how comes my game has reverted to the old format on my pc been like this for a week now. Comment by Jelly_Jenny February 2018
  • The experience ranking feature is still being worked on which means there might be some occasional bumps on the road. Apologies for any inconvenience caused. If the next one doesn't change, try reconnecting the game to your Facebook / Kingdom account and make sure you have the latest game app…
    in I've reached frame level 45 and the frame didn't change. How do I get the new frame? Comment by Jelly_Jenny February 2018
  • Hi Dale, Congratulations on your huge success in the game! As only a small percentage of the players are at the last level, some of our challenges are designed for those who are still working their way up. We are not able exclude particular players from the challenges which is why you're seeing it as well. Apologies for…
    in Why am I penalized for completing all the levels? Comment by Jelly_Jenny February 2018
  • Hi, Unfortunately since boosters and lives are saved locally in your device and not on your player account, they tend to disappear if you reinstall the game app or do a factory reset on your device. I have sent you a private message regarding this - please see the message here in King Care at the right top corner. Jenny -…
    in Lost all of my Boosters after Factory Reset. Comment by Jelly_Jenny February 2018
  • Hi Atin, Ouch that's not Sweet :( I would need to take a look at your player account - please see the private message I've sent you here in King Care. You'll find the inbox from the top right corner. Cheers :) Jenny - King Care Team
    in How do I get my previous level? Comment by Jelly_Jenny February 2018
  • Hi Peggy, We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority. Like Elsa suggested before clearing the cache may help to resolve the issue right away. Or you can open the…
    in STILL TURNING ON MUSIC AND SOUND EFFECTS Comment by Jelly_Jenny February 2018
  • Hi mkljrl, This level is a tough one and the Candy Bombs do not make it easier! So when you're finishing the level make sure you have kept all of the Bombs above zero. Otherwise the level will fail. You may also find this article about the Bomb helpful:…
    in I won level 1269 but the game didn't advance to the next level Why? Comment by Jelly_Jenny February 2018
  • Hi Gaby! We have sent you a private message regarding your game progress. You'll find your King Care inbox from the top right corner. Cheers :) Jenny - King Care Team
    in Lost progress Comment by Jelly_Jenny February 2018
  • Wow you're Crushing it! There are now 3110 levels released for Apple devices. Whenever you see a Wrench at the end of your levels, it's there to indicate that you've completed released levels on your game app. But more levels are coming, rest assured! As I don’t have any specific dates when the levels will be available on…
    in cant advance from level 3110 Comment by Jelly_Jenny February 2018
  • Hi Katherine, You should have an "Event ended" pop up once the event has ended informing whether you either won or not. If you should have issues with the events, please give these steps a try: https://goo.gl/owWByB If you should have issues with the challenges, please contact us through here: http://help.king.com/contact…
    in Candy crush islands Comment by Jelly_Jenny February 2018
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