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I would like to reset candy crush progress. But I have Gold bar that I save and purchased. If you manual reset my game progress, am I still getting my Gold bar that I had pruchased?
Hi Jill!
If we manually move your game to level 1 your Gold Bars aren't affected. Your Gold Bars are saved in our player account (connected through your Facebook or Kingdom account) and are saved even if your game is reset.
If you disconnect the game from your FB/Kingdom account, and connect the game to another account you won't be able to see those Gold Bars.
I can see that my colleague has replied to your email already so please go ahead and reply to that if you have any further doubts.
Have a great day
Jenny - King Care Team
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.
