Jelly_Jenny

Community Manager

Comments

  • Hi Marc, Are the levels not loading in Facebook? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps,…
    in Super saga will not load on PC-- yes- I have completed all the steps on your video-- did not solve Comment by Jelly_Jenny February 2018
  • Hi Rocky, Thanks for reporting! Please note that it is possible for the 2 platforms to have slight differences: The game team may make changes to the levels in order to achieve the perfect balance between challenge, play-ability and enjoyment. If the level has been changed after it's first release you can find further…
    in Level 830 : 2 bugs reported Comment by Jelly_Jenny February 2018
  • Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy If you've done all of these steps, we thank you for…
    in Still not happy this game isn,t loading Comment by Jelly_Jenny February 2018
  • Hi there, I can see that your email had been answered by my colleague over at Customer Care - if you have any doubts please answer to the email so everyone's on the same page. If you lose boosters frequently I recommend checking that you have enough free memory on your device. We recommend having around 2 GBs of free…
    in Loss of boosters Comment by Jelly_Jenny February 2018
  • Hi Jenn! If you have not received some of your purchased Gold Bars, please see our post about refunds: https://goo.gl/MR7Eq9 You can contact us through the game app: - Open the game - Tap on the cog wheel at left bottom corner - "Help Center" - Purchases or the most appropriate category - And scroll down to "contact us" if…
    in I got ripped off!!! Comment by Jelly_Jenny February 2018
  • Hi Mickey D, We have sent you a private message - please find it from your inbox on top right corner. Thanks :) Jelly Jenny 
    in Not receiving gold bars on bubblegum hill Comment by Jelly_Jenny February 2018
  • Hi Yaz! We'd need to check in on your player account a bit - please see the message we've sent you. Again you can find it from the top right on your screen. Kind regards, Jenny 
    in bubblegum Hill Comment by Jelly_Jenny February 2018
  • Please contact us through the game app to get help with this: - Open the game - Tap on the cog wheel at the bottom corner - Tap on the ? mark - Select purchases - Scroll down to "Contact Us" if you still need help Thanks! 
    in Ripped off and no response either Comment by Jelly_Jenny February 2018
  • In-game purchases such as booster, extra lives and extra moves packages do not require an extra confirmation. This means that you do need to be mindful of which button you click on at the end of a level. Don't lose those precious Gold Bars! 
    in Candy Crush Gold bars Comment by Jelly_Jenny February 2018
  • Usually if you do not see the rewards in your game and you're playing on mobile, a quick reconnecting to Facebook / Kingdom and restarting the game helps. Also make sure that you update your game app whenever possible so you'll receive all improvements made in the game. You can check this video out on how to update your…
    in Bubble gum hill Comment by Jelly_Jenny February 2018
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