Jelly_Jenny

Community Manager

Comments

  • Hi sabmu1, It looks like you got help from our Player Relations Team already? If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens. Thanks :) Jelly Jenny 
    in Why can't I get the gold bar reward when I complete the diamond maps Comment by Jelly_Jenny December 2018
  • Hi Rosewilliams, Unlimited lives? Where did you expect to get those lives from? O.o Jelly Jenny 
    in How do I get my hour of lives on level 204 Comment by Jelly_Jenny December 2018
  • Current max is level 650! If you're on mobile, as long as you have your game app up to date, you will see all currently available levels. Also keep an eye on our "Discussions" area where we'll be posting once the new episode is out. Have a Sassy week! Jelly Jenny
    in Are there new levels after 620? Comment by Jelly_Jenny December 2018
  • Thanks for these details and for trying out the steps ::+1: We'll check this with the game team. If you are keen on helping us out even more, please could you send me a screenshot of the info that comes up when you click on this link (do not scroll down the page):https://www.whatismybrowser.com For instructions how to…
    in I cannot open the presents. Comment by Jelly_Jenny December 2018
  • Don't be confused by the title of the article - I sent you those in order to help with the error you're having. And again if they do not work, please try opening the game with a new incognito / private window and see if that helps. / Jelly Jenny 
    in I cannot open the presents. Comment by Jelly_Jenny December 2018
  • Okay, we'll try to double check that from the team ;) /Jelly Jenny 
    in Where are the sound effects of the stars? Comment by Jelly_Jenny December 2018
  • Hi Diane275! The level 650 is currently the last level! Brilliant work! But more content is coming, rest assured. New levels tend to be released biweekly (every other week). Keep an eye on our Behind the Scenes series here in the Community which gives you insights to new episodes. For example here's the previous…
    in Diamond Diaries Comment by Jelly_Jenny December 2018
  • Hi Lim and Lucas! Which devices are you playing on? I did have sound effects when I completed a level and that's on iOS device. / Jelly Jenny 
    in Where are the sound effects of the stars? Comment by Jelly_Jenny December 2018
  • Hi ang5000, Could you give these steps a try if you continue to have issues: https://community.king.com/en/diamond-diaries-saga/discussion/246540/game-crashing-or-not-loading-in-facebook/p1?new=1 And if everything else fails try opening the game with a new incognito / private window and see if that helps. I hope you're…
    in I cannot open the presents. Comment by Jelly_Jenny December 2018
  • Hi freemanpnr, The counter should start working soon! Any further updates we get will appear on this thread: https://community.king.com/en/diamond-diaries-saga/discussion/246161/we-are-working-on-the-diamond-counter#latest Many thanks for your patience. /Jelly Jenny 
    in Diamonds not counting Comment by Jelly_Jenny December 2018
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