Jelly_Jenny

Community Manager

Comments

  • Hi Petunia, And thanks for reporting! Although it's not supported by us at all, unfortunately some players may resort to cheating. If players are using cheat engines of any sorts they might have further issues with their game which we won't provide any support for. If this player is your Facebook friend, by unfriending…
    in Cheating by Manipulating King Software Comment by Jelly_Jenny April 2018
  • Thanks Superstars! @Alishia: it appears that you had contacted us through Facebook around the same time as you first raised this inquiry here in King Care. Our colleague over at Facebook had already gone through your Pet Coin transactions. But I've sent you a message here in King Care too. You'll find the inbox from the…
    in boosters purchased for 173 000 points and over 50 000 points this week has not uploaded to account Comment by Jelly_Jenny April 2018
  • Unfortunately lost boosters cannot be retrieved so we recommend using your free items as you go so you'll get the most use out of them. But I've sent you a message here in King Care regarding your boosters so be sure to check it out. You'll find the inbox from the top right corner. Jenny 
    in Boosters did not sync Comment by Jelly_Jenny April 2018
  • Hi Josie, If you had backed up your game through your Facebook or Kingdom account, all you need to do to recover your game is to reconnect the game app to your account. If you didn't, your game was saved only locally in your device and by removing the game app you remove all the data in the process. This is the case with…
    in My son accidentally deleted my game. Is there any way to recover it? Comment by Jelly_Jenny April 2018
  • Hi Crusher, Ouch! If the level doesn't fully complete, unfortunately it won't be registered as completed. Hopefully a replay won't have these issues. If you have used any purchased items on this level, please contact us through the in-game support: - Open the game- Tap on the left bottom corner- Tap the cog wheel - " Help…
    in Level 3217 Malfunction Comment by Jelly_Jenny April 2018
  • Hi Michael, Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom. If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game saved, go back to your old phone and connect the game to either your Facebook or…
    in New Phone will not sync progress with Facebook Comment by Jelly_Jenny April 2018
  • Hi Deannace! You have a ticket open with our Customer Care team that's awaiting for your input. If you're not sure at which level your game is saved, feel free to ask the team to check that for you as well. And yes, in Candy Crush Jelly Saga it is normal to have the Kingdom option only when you're not connected to…
    in I have done a lot to try to solve Jelly crashes. Nothing has worked. Comment by Jelly_Jenny April 2018
  • Hi René! You can disconnect the game from Kingdom from the in-game settings at the left bottom corner. But if the issue is that you're having issues with connecting the game app to your Facebook account, please give these steps a try: https://goo.gl/5htdnV I hope that helps! Jenny
    in Cant log out of king account and into facebook account Comment by Jelly_Jenny April 2018
  • Hi Fot Lig, Did you save the game through Kingdom or Facebook? If you did, simply reconnect the game to the account and you should be back on the right track. If you didn't, the game is not saved through our servers but only locally in your device and then it can get lost. But it appears that you've been playing today so…
    in Lost progress Comment by Jelly_Jenny April 2018
  • Hi Kate! Nothing wrong with his iPad! We're adding more magical areas to the game so the message is right, it's time to relax. Simply by keeping the game app up to date will ensure you'll receive all of the exciting things coming your way! Jenny
    in Beanstalk full, why can’t I get any further? Comment by Jelly_Jenny April 2018
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