JillyJill

Pro Player

Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Don't forget to restart your device after all is done. If these…

Hi Marilyn, Thank you for contacting King Care! Yes, there is a way to pass it. What are you stuck on exactly? Is it getting all 5 of the combos of the striped and the packaged candies? Or is it the blue candies that is giving you trouble. Here is a video that may or may not help you, hopefully it…

Hi Sarah, Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a…

Hi Angela, Thank you for contacting King Care! Have you checked your iTunes store for an update? The app may need to be updated for you to move forward, this is all I can think of that would be stopping you from moving forward. Is it asking for tickets to move to the next round? Let me know, hope this helps ! Jilly 

Hello Tinman, Thank you for contacting King Care! In this level, as you know, there are a lot of bombs, so even if you reach above and beyond the required score and a bomb is left at zero you will lose the level. So if you see any bombs that are down to one and you are at your required or desired score, just don't make any…

Hello lindago, Thank you for contacting King Care! So you're saying that even when you stop making any moves the clock doesn't run down?? If so, this is a problem that will have to be looked into by the game studio. Are you playing on mobile or PC? It might involve clearing your browser's cache. Let me know, thanks! Jilly 

Hi Craig, Thank you for contacting King Care! King is aware of the issue and are currently working on a fix. Please post your comment in this thread: https://care.king.com/en/candy-crush-saga/exploding-candies-in-an-endless-loop so you'll receive updates of their progress and that you're accounted for as a player with an…

Hi Aggie, Thank you for contacting King Care! King is aware of the issue and are currently working on a fix. Please post your comment in this thread: https://care.king.com/en/candy-crush-saga/exploding-candies-in-an-endless-loop so you'll receive updates of their progress and that you're accounted for as a player with an…

Hello Michele Noah, Thank you for contacting King Care! King is aware of the issue and are currently working on a fix. Please post your comment in this thread: https://care.king.com/en/candy-crush-saga/exploding-candies-in-an-endless-loop so you'll receive updates of their progress and that you're accounted for as a player…

Hi Tulla Stocker, Thank you for contacting King Care! King is aware of the issue and are currently working on a fix. Please post your comment in this thread: https://care.king.com/en/candy-crush-saga/exploding-candies-in-an-endless-loop so you'll receive updates of their progress and that you're accounted for as a player…