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I seem to be frozen at level 1190. I have passed it many times, but am unable to open level 1191. Help please.
Okay Angela, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
I'm having the same issue. Please help
Thanks for all your help. I am back in the game!!! Fabulous service everyone. I truly thought my requests for help would fall on deaf ears. Keep up the great work! Angela
Great Angela, glad to hear you're back in the game, I knew Tony Mc would work his magic!
Best regards,
Hi Angela & JillyJill,
Thanks a lot to both of you for posting and answering here on King Care.
Angela, please try again now.
Kindest regards and have a great day,
Tony - King Care Team
I'll get a King Care moderator to look into your account and help you. Hopefully they can have the solution for you.
Thank you for your patience,
Followed all your suggestions but nothing applies or worked. Stuck at level 1190.
Hi! I checked but there are no updates to be had. The level doesn't ask for anything, that's the problem. No tickets, nothing. Very sad. I like this game, but can't continue playing the same old levels.
Hi Angela,
Thank you for contacting King Care! Have you checked your iTunes store for an update? The app may need to be updated for you to move forward, this is all I can think of that would be stopping you from moving forward. Is it asking for tickets to move to the next round?
Let me know, hope this helps !
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I accidentally deleted my Canndt crush saga, couldn’t retrieve it, downloaded a new App but now they are starting me from the beginning. Where has my record gone?
I lost my game level after getting new computer
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I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopened…
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
