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Beat level 1385 twice and next episode won't start. Not getting transported to Festive Forest.
Hi JillyJill,
Thank you for your great support here on King Care :-)
@Sarah Matlaga, thank you for posting this here on King Care.
Please try again now.
Kindest regards and have a great day,
Tony - King Care Team
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ioshttps://care.king.com/en/candy-crush-saga/loading-crashing-issues-iosDon't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.Hope this helps! Please let me know either way if it does or does not. Jilly
Okay Sarah, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
Well Sarah, I'll get you some help from a King Care moderator to look into your account and help.
Thank you for your patience,
This hasn't helped
App is up to date.
Hi Sarah,Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.Hope this helps! Jilly
Hi Sarah,
Thank you for contacting King Care! Is it possible your app needs an update? Check your app on your iTunes store to see if it needs an update. That's the only reason I can come up with as to why you can't move forward. Let me know if this is the case if not we will have to get somebody to look into this, as in a king care moderator.
Hope this helps!
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I accidentally deleted my Canndt crush saga, couldn’t retrieve it, downloaded a new App but now they are starting me from the beginning. Where has my record gone?
I lost my game level after getting new computer
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I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopened…
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
