JillyJill

Pro Player

Comments

  • Hi Nae, Thank you for the screenshot, I see that it is not highlighted as the others are. Have you EVER used them before? I am asking because this might be one of those boosters that you have to pass a certain level to use. In the meantime I'll pass this on to a King Care moderator to assist you with the technical aspect…
    in Not allowing me to use pink ticks Comment by JillyJill June 2017
  • Okay Valerie, I'm glad to hear it's working for you now! Jilly 
    in Won't move on Comment by JillyJill June 2017
  • Hello 乾志李, Thank you for contacting King Care! This is due to the conversion to HTML5, which is not quite ready yet. You read more about it here https://care.king.com/en/candy-crush-saga/changes-to-candy-crush In the meantime, we appreciate your patience, Jilly 
    in Why did I log in to the game screen changed? Comment by JillyJill May 2017
  • Hello Shaun, Thank you for contacting King Care! Unfortunately Dreamworld is gone. You can read about it here: https://care.king.com/en/candy-crush-saga/dream-world-disappeared#entry_81653 Sorry for this news, Jilly
    in Dreamland Comment by JillyJill May 2017
  • Hello Nancaroo, Thank you for contacting King Care! It'll be this way for a little while longer until the conversion to HTML5 is complete. They are working out all the bugs until the conversion, no date yet, but hang in there! You can read more about it here:https://care.king.com/en/candy-crush-saga/changes-to-candy-crush…
    in Kindle version on computer Comment by JillyJill May 2017
  • Hi Katie, Thank you for contacting King Care! I don't think it's a level per se, it's more for the striped candy contest to move to the different 'islands'. I know, when I got to cookie island I thought it would be a level to play, but it's not. Jilly
    in How do you get to cookie island, I won access to it but can't access it. Comment by JillyJill May 2017
  • Valerie, Since your app is up to date, can you please provide a screenshot of the board for me? I'll try to figure out what is going wrong. https://www.take-a-screenshot.org Thanks, Jilly 
    in Won't move on Comment by JillyJill May 2017
  • Hi Valerie, Thank you for contacting King Care! It sounds like you may need to update your Candy Crush app in your app store. This is most likely the reason you're not moving on. Hope this helps! Jilly 
    in Won't move on Comment by JillyJill May 2017
  • Hello Brooke, Thank you for contacting King Care! Have you tried logging out of the old facebook account and force logging into the one you had hooked up to Candy crush? Let me know, I'll try to help more if that doesn't work! Jilly
    in I was on in the 800's and ever since I upgraded my phone it changed me back to level 1. I do not wa. Comment by JillyJill May 2017
  • Hi Nancaroo, Thank you for contacting King Care! You can always log out of Facebook where then, you will enter the kingdom and you will have plenty of players to ask for a ticket. Once you receive them you can always log back into Facebook. Hope this helps! Jilly 
    in Asking friends for help Comment by JillyJill May 2017
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