Kevin_

Game Expert

Hi @Rnsuzy, Unfortunately there is no "Glossary" to know what every symbol does, but I will be happy to provide some guidance. Can you please share a screenshot of the symbols you are having trouble so I can provide some clarification.

Hi @Hardtrucker, I am sorry to hear you are having trouble updating the game app. What exactly happens when you try to update? Have you try doing it directly from your device app store?

Hi @Swabhiman, Please note that boosters are saved locally to your device so moving into a new device unfortunately these do not transferred over, however Gold bars and levels do transferred as are saved with our servers. Can you please make sure that you are connected to your correct King/Fb account? If you continue to…

Hi @hypernullx, I am sorry to hear that you are facing this issue. I have ensured that you received a reply from Support now so we can follow up, so please check your inbox. Have a nice day!

Hi @CandyLiu2023, I am sorry to hear about the issue with your Gold Bar rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your reward by sending the information you just did to ensure that your receive a reply as soon as…

Hi @HarukaHoshinogawa575, I am sorry to hear that you have not gotten this feature for this long. As you may know the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are no longer seeing the feature…

Thanks for the confirmation, Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your progress issue ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…

Hi @LissaT57, I am sorry to hear that you are having trouble with the Bear Climb rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your rewards ensuring that your receive a reply as soon as possible. However if you have…

Hi @DeborahJo and welcome to the Community! I am sorry to hear that you are being taken to level 1 and losing a life. Could you please let me know if while taken to level 1 you are still able to see the rest of your level progress or just the level 1 completely? If only able to see level 1 can you please ensure you are…

Hi @frankiejamie, I am sorry to hear you are facing this issue. Could you please try reinstalling the game app? If despite this it persists, could you please share the game version you have installed and if you noticed when the message pop-up.