Kevin_

Game Expert

Hi, I am sorry to hear that you are not having the best experience with the game. We certainly appreciate your comments and sharing precisely what has hindered your enjoyment. Trust me that it is invaluable and it is helpful so we can continue to work on improving and hopefully have you playing and enjoying the game again…

Hi @jeysaw, I am sorry to hear that you are not getting video Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 

Hi again, I appreciate the additional details. yes we are happy to get you back to your level with your King account connected where you currently see no progress, but please note we asked on the other thread to share the User ID of this new account with no progress you are connected to so we can help with your levels. Can…

Awesome! Thank you for confirming that, yes you are in the latest app version. I appreciate your report, I have shared it with the team so that I we can further look into the issue with the Star tournament. Thanks!

Thanks @Andres-2 for following that and I am sad that reinstalling did not help. As for your boosters, do not worry as I have already restored them and as for the visual issues I have shared it with the team so it can be further investigated. Thank you again for all your efforts and reporting this.

Thank you for the additional details. Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…

Thank for the additional information, please capture a screenshot of your inventory before reinstall so I can help with your items after reinstalling. Let me know the outcome!

I appreciate the additional information. Can you please confirm the version of the game you currently have installed?

Hi @STROUMF, Can you please try to reset your Facebook password. Remember this will have to be done directly from Facebook, after that try to reconnect. Also on the other thread you were already commenting you had mentioned using a King account, what happened with that?

Hi again @STROUMF, I will be happy to get your progress back for Farm Heroes Saga and Candy Crush Saga, just keep in mind for FHS you will have 3 stars on each level but for CCS you will have only 2 on each level. Now, before I can go ahead and restore your level progress to this new King account, can you please confirm…