Kevin_

Game Expert

https://community.king.com/en/candy-crush-saga/discussion/498738/my-level-is-17556-but-candy-crush-app-no-give-a-star Hi @villainmpgaming , can you please let me know what star are you referring to?

Hi @Julesrules65651 and @casslynne. I understand that you are only able to access and unlock the first reward from the 'Grand Treat', please note that in this case and taken @casslynne image example in order to be able to access to the additional rewards you must first own/purchase the Gold side of the Season Pass. Hope it…

Hi @catherineann29 and welcome to the Community! I am sorry to hear that you were having trouble with level 405. I've taken a look at your account, and it seems that you have since passed that level - congratulations! I am sure it was not easy but your skills overcome it. Hope you have a great day!

Hi @lplant2003 and I am sorry to hear that you are having trouble with getting rid of these boxes. Please note that these boxes indicate that you need to clear X amount of 'Rainbow twist' before being able to unlock them. Once you clear enough of them, they will be unlocked. Hope it helps!

Hi @shalily and welcome to the Community! Please note that this opportunity of getting additional lives after losing a level is a special bonus feature called "Bonus round" and it is not meant to be available all the time. The game studio usually run test with these features that may cause them not to be available…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3330723#Comment_3330723 Thanks, I appreciate that and I understand it happens on Pet Rescue Saga, but please note that I actually need your help knowing you Pet Rescue Saga Game Version you have installed?:(Remember you can check this on the App store by…

https://community.king.com/en/candy-crush-saga/discussion/comment/3330554#Comment_3330554 Thanks for the confirmation. If you play directly from Facebook, please note that issues such as these can occur when playing in a private browser, or due to browser settings and even anti-virus software clearing temporary files such…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3330549#Comment_3330549 Hi @MTay04, thanks for the details and screenshot. It looks like both of your devices are on the latest game app version and it is really weird that it is happening across two different devices. To confirm on your iPhone it does…

Hi @christinewupp and @zeus77 thanks for helping out! Hey @SnappyTom, please keep in mind that here in the community we tried to help as much as possible, however there are certain topics or situations that need to be address directly by contacting support which is why this was recommended. Customer support is available…

Hi @mariejof and I am sorry to hear that you are getting this error when trying to obtain your reward. Would you be so kind as to confirm the Game Version you have installed?:(you can check this on the App store by searching the game name) .